Amazon Connect SME

Cloud ArchitectInterview: Virtual Visa: Any except h1b Location: Hybrid in office in Windsor Mill, MD - Open to REMOTE for the right candidate Rate : Doe JDMust Haves:3+ years of experience in cloud architecture and implementationBachelor's degree in Computer Science, Engineering, related field, or equivalent experience3+ years of experience as a contact center technology architect, enterprise IT Architect or senior contact center developer working with leading contact center technology platforms and applications, such as Amazon Connect, Avaya, Cisco, Genesys, NICE InContact, Salesforce, etc1+ years designing and implementing NLP/NLU (IVR or chat) solutions using at least one major conversational AI framework (e.g., Rasa, Dialogflow, Lex, or Azure Bot Service) at enterprise scale in a contact center environment2+ years hands-on coding experience with REST APIs and web services, including successful integration of contact center platforms (e.g., Genesys, Amazon Connect, Five9)Experience with automation and scripting (e.g., Terraform, Python)Knowledge of security and compliance standards (e.g., HIPAA, GDPR)Strong communication skills with the ability to explain technical concepts to both technical and non-technical audiencesKnowledge of Amazon Connect or Amazon Lex capabilities, benefits, and required deployment skillsExperience incorporating generative AI into the contact center (voice or chat bots, agent assist or next best action) to answer questions or drive self-service experiences, including architecture design, model selection and integration, prompt engineering, and data preparationResponsibilities:In this role, you'll work closely with customers to design, implement, and manage AWS solutions that meet their technical requirements and business objectivesYou'll be a key player in driving customer success through their cloud journey, providing technical expertise and best practices throughout the project lifecyclePossessing a deep understanding of AWS products and services, as a Delivery Consultant you will be proficient in architecting complex, scalable, and secure solutions tailored to meet the specific needs of each customerYou'll work closely with stakeholders to gather requirements, assess current infrastructure, and propose effective migration strategies to AWSAs trusted advisors to our customers, providing guidance on industry trends, emerging technologies, and innovative solutions, you will be responsible for leading the implementation process, ensuring adherence to best practices, optimizing performance, and managing risks throughout the projectDesigning and implementing complex, scalable, and secure AWS solutions tailored to customer needsProviding technical guidance and troubleshooting support throughout project deliveryCollaborating with stakeholders to gather requirements and propose effective migration strategiesActing as a trusted advisor to customers on industry trends and emerging technologiesSharing knowledge within the organization through mentoring, training, and creating reusable artifacts