Service Manager

Service Manager - Daytona Beach, FL Location: Daytona Beach, FL Department: Service Leadership | Customer Experience | Operational Excellence Lead a High-Performing Team. Shape the Customer Experience. Build a Career That Lasts. Cumberland International Trucks is seeking a Service Manager to lead our Daytona Beach dealership's service operation. This role is ideal for a proven leader who brings structure, energy, and a people-first mindset to everything they do. As a family-owned dealership and one of North America's leading commercial truck dealers, Cumberland offers more than a job-we offer long-term opportunity. Here, leaders are supported, teams work together, and your impact is visible every day. Why This Role Matters The Service Department is the heartbeat of the dealership. As Service Manager, you set the tone-creating clarity, consistency, and accountability while building a culture grounded in our Core Values: Honor, Readiness, Victory, and Loyalty. In this role, you will: Lead and develop a high-performing service team Deliver consistent, reliable customer experiences Drive technician growth, productivity, and quality workmanship Improve operational efficiency and profitability Strengthen collaboration across departments If you enjoy building teams, improving processes, and making a measurable impact-this role offers the challenge and growth you're looking for. Key Responsibilities Manage daily operations of an efficient, organized, and profitable Service Department Build strong, long-term customer relationships through clear communication and follow-through Coach, develop, and support technicians through training, feedback, and performance management Ensure warranty guidelines are followed with accurate documentation and compliance Maintain a high level of product and technical knowledge to support customers and staff Identify opportunities to improve productivity, workflow, and cost control Maintain department organization, scheduling, and process adherence Collaborate with Parts, Sales, and other departments to support dealership goals Champion a culture of teamwork, respect, accountability, and continuous improvement Required Qualifications 5+ years of technical experience in the medium- or heavy-duty truck industry Technician training such as ASE and/or OEM certifications (preferred) Strong internal and external customer service skills Working knowledge of warranty processes and requirements Proven ability to lead, coach, and motivate others in a positive way Strong written and verbal communication skills High level of product and technical understanding Strong organizational skills with the ability to manage multiple priorities Preferred Qualifications Working knowledge of Microsoft applications used at this location Knowledge of International and supplier warranty policies Commitment to ongoing personal and professional development Ability to foster a respectful, collaborative, team-oriented environment Standard Benefits Cumberland International Trucks offers a comprehensive, people-first benefits package: 8 Paid Holidays Paid Time Off (PTO) Paid Vacation Paid Birthday Off!! 401(k) with Employer Match (Fidelity) $500 Employee Referral Program Medical Insurance Voluntary Vision & Dental Life & AD&D Benefits & Supplemental Life Short-Term & Voluntary Long-Term Disability 24/7/365 Teladoc Access Free & Confidential (EAP) Employee Assistance Program Company Apparel Allowance Team Oriented Culture Supportive Leadership Modern Equipment & Clean Facilities We Promote from Within Development Opportunities A Workplace Where You Can Lead and Grow At Cumberland, you're not stepping into just another management role-you're joining a dealership that values leadership, invests in people, and supports long-term career growth. Your experience matters here, and your voice helps shape the future. Ready to make an impact? Apply today and lead the Daytona Beach Service team forward. EEOC: Cumberland International Trucks is a drug-free workplace and an Equal Opportunity Employer. We are committed to cultivating a safe, inclusive environment for all employees. Employment decisions are based solely on qualifications, merit, and business need.