Accounts Receivable / Billing Manager

JOB SUMMARY: The Accounts Receivable / Billing Manager is responsible for overseeing the entire billing and accounts receivable process within the company. This includes ensuring accurate and timely invoicing and maintaining strong relationships with customers to ensure timely payment. The role also involves analyzing receivables data, optimizing processes, and collaborating with other departments to ensure seamless financial operations. KEY RESPONSIBILITIES: Billing & Invoicing: Oversee the creation and issuance of accurate and timely invoices to clients. Ensure billing procedures comply with company policies and regulations. Handle complex billing scenarios, including custom billing, milestone-based billing, and subscription models. Accounts Receivable Management: Monitor and manage the accounts receivable ledger, ensuring all payments are accounted for and properly posted. Develop and implement strategies to reduce the number of overdue accounts and improve the company’s cash flow. Perform regular accounts receivable reconciliations and resolve any discrepancies. Customer Relations: Maintain strong relationships with clients to ensure timely payment and address any billing issues or disputes. Collaborate with the sales and customer service teams to resolve payment delays or disputes. Reporting & Analysis: Prepare and present regular reports on accounts receivable status, aging reports, and collection efforts to senior management. Analyze billing and collection data to identify trends and areas for improvement. Work with the finance team to forecast cash flow based on accounts receivable data. Process Improvement: Continuously evaluate and improve billing and accounts receivable processes for efficiency and accuracy. Implement new systems or tools as needed to enhance billing operations. Compliance & Risk Management: Ensure compliance with company policies, legal requirements, and industry standards in billing and accounts receivable activities. Identify and mitigate risks related to billing and collections. QUALIFICATIONS: Education: Bachelor’s degree in Accounting, Finance, Business Administration, or related field. Professional certification (e.g., CPA, CMA) is a plus. Experience: Minimum of 5 years of experience in accounts receivable, billing, or related roles. Experience with accounting software and ERP systems (e.g., SAP, Oracle, QuickBooks). Skills: Excellent communication and interpersonal skills. Proficiency in Microsoft Office Suite, particularly Excel. Strong analytical and problem-solving abilities. Attention to detail and a high degree of accuracy. Ability to manage multiple priorities in a fast-paced environment. PHYSICAL DEMANDS: Ability to lift files, open filing cabinets, and bend or stand as necessary. Ability to sit and/or stand for long periods of time. The ability to use a computer, tablet or smart phone for extended periods of time. Basic use of office equipment such as copier and fax machines. Ability to lift up to 20 pounds occasionally. WORK ENVIRONMENT: This job operates fully on-site in a professional office. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. POSITION TYPE AND EXPECTED HOURS OF WORK: This is a full-time exempt position. Days and hours of work will vary due to the workload and needs of the company. Core business hours should be observed where possible. TRAVEL: No travel is required for this position.