Collections Supervisor - Covered Care

Collections SupervisorLas Vegas, CA | On-siteEssential Duties And ResponsibilitiesSupervise, coach, counsel, participate in hiring and firing staff.Monitor collection calls for accuracy, FDCPA compliance, and successful collection call.Apply and enforce company and department policies in conjunction with dept manager.Produce collection/ production for Supervisor/ Management ReviewSuccessfully train subordinates.Responsible for the professional advancement and improvement.Handle escalated customer/ subordinate complaintsMonitor and service 90 day/FPD buckets as needed.Directly assist dept manager in defusing any complaint or customer/debtor concernsMiscellaneous duties as assignedExtensive FDCPA knowledge and application of its rules and regulationsSupervisory/ Team lead experienceAbility to motivate staff to work as a teamAbility to simultaneously talk and typeMust be a Great at Multi-tasking and work well under pressureEssential Knowledge, Skill & LicensesHigh school diploma (or equivalent) or higher.Minimum of 5 years of work experience in the collection industryKnowledge of collection, repossession, and skip tracing.Able to work any and all hours, including Weekends and eveningsAbility to value collateral using Manheim/KBBExtensive knowledge of collection, repossession, and skip tracingExpert in negotiationsWhat’s the expected pay for this role? $25 per hour plus potential bonusThe exact starting compensation to be offered will be determined at the time of selecting an applicant for hire and will be dependent on a wide range of factors, including but not limited to geographic location, skill set, experience, education, credentials, and licensure when applicable.BenefitsMedical, Dental, and Vision benefitsLife Insurance and Long-term disability plansFlexible Spending Account401K matchingEmployee Stock Ownership Program in a $18.2 Billion Company, plus company matchingWellness ProgramsMetro Tap Card and Metro-link Reimbursement (for Los Angeles, CA employees only)Career Path OpportunitiesDiscounts on Parks, Museums, Movie Tickets, and AttractionsAnnual Flu ShotPaid Vacations DaysPaid Sick daysPaid holidaysHGym (available in our Los Angeles, CA & Dallas, TX office)Rental Car Discounts, Dell Member Purchase ProgramUKG WalletAcknowledgment We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.We are an equal-opportunity employer and do not unlawfully discriminate in employment. No question on this application is used for the purpose of limiting or excluding any applicant from consideration for employment on a basis prohibited by local, state, or federal law. Equal access to employment, services, and programs is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative