Drug Test Collector

PROCOM is searching for a Collector to join our Glenwood Springs Office. The company is looking for a customer service ROCKSTAR who excels in a fast-paced office environment, takes pride in their work, and wants to be part of a fun, hard-working team. Ideal candidates will have a strong work ethic and be able to perform their job function with great attention to detail. PROCOM prides itself on an outstanding track record of customer service. Candidates will be evaluated on their ability to demonstrate the values of service excellence, accountability, integrity, and team. Responsibilities and Duties Collection of urine/hair/saliva/breath samples for drug/alcohol tests (on the job training) Uphold the highest ethical standards by following the collection process per training and regulations Create a positive first impression by greeting customers and answering phone Office clerical tasks as assigned Coordination of client services via email and phone reminders Keep collection room and office clean and presentable Maintains inventory and assists with supply orders On-call support and travel required occasionally Courtroom testimony if called upon Promote positive workplace culture Qualifications and Skills High School Diploma Valid Driver's License 2+ years customer service experience Ability to pick up new software systems quickly The ability to prioritize and work on multiple projects simultaneously Must be able to maintain professionalism and a positive service attitude at all times. Requires strong communication skills, organizational skills, problem solving, and the ability to work with confidential documents PROCOM LLC is a leading drug testing and DOT compliance support company serving national clients from its home Colorado. Founded in 2004, their services help over 4,000 companies comply with federal regulations and keep their workforce safe. Our goal is to help businesses create testing programs that are accurate, reliable and legally sound. We strive to help business owners and managers implement a program that meets the specific needs of their company. Our staff are effective in dealing with all types of people from different walks of life. We take great pride in treating each client with respect and responding to their needs and requests in a timely fashion. We are happy to adjust our service to the individual needs of our clients. Real people still answer the phones at PROCOM, so when you call, you’ll hear a friendly voice. Job Type: Full-time Pay: $21.00 per hour Expected hours: 40 per week Benefits: 401(k) matching Health insurance Paid time off Schedule: Day shift Monday to Friday On call Experience: Customer service: 2 years (Preferred) Ability to Relocate: Glenwood Springs, CO 81601: Relocate before starting work (Required) Willingness to travel: 25% (Preferred) Work Location: In person