Design Center Leader

Benefits: Medical, Dental, Vision, and Life Insurance, Short and Long Term Disability, 8 Paid Holidays, Paid Birthday Off, Paid Vacation, Paid Annual Volunteer Day, Extreme Anniversary Program, and 401(k) PlanRole SummaryProviding a best-in-class customer experience is at the core of our success at Buechel Stone, and often the first people our clients interact with are our team of Stone Design Consultants. We are looking for a Design Center Leader who will help this team ensure that every client interaction is exceptional, ensuring the long-term success and profitability of each design center location. They will also lead the team to extend that customer experience to virtual consultations. Lastly, they will foster collaboration with our sales team so that the result is a seamless transition from selection to sales, setting the stage for a frictionless client experience.We have seen an incredible impact-both with our customers and our business-since we opened our first design center 6 years ago. We are looking for a Design Center Leader who can help us maximize that impact as we continue to grow the team and expand our locations.Our Design Centers and team of Stone Design Consultants operate under the umbrella of Marketing-in other words, this role is not sales management. Instead, this team is focused on customer experience and sales enablement. In order to understand the scope of the Stone Design Consultants' responsibilities and its significance as a touchpoint between Marketing and Sales, this role will initially lead the team while actively serving as a working design consultant during the growth phase. Once established, the Design Center Leader will be responsible for the performance, consistency, and ROI of all Design Centers. There are a variety of leading and lagging indicators used to monitor the success of the Design Center team; the three key areas of influence the Design Center Leader will focus on for each location include 1) the number of selections per location, 2) ensuring the teams are actively connecting with our ideal target audience, and 3) monitoring the win rates by location to maximize impact and identify friction points during the handoff process with sales.Roles And ResponsibilitiesCustomer Experience & Sales EnablementOwn the customer journey from showroom entry through Sales handoffEnsure a frictionless, well-prepared transition once pricing, take-offs, or more technical details are requiredSupport improved close-won rates and average deal value through quality lead nurturingLeadership & AccountabilityLead and coach Stone Design Consultants across all locationsServe as a working Stone Design Consultant as the role scalesHold each Design Center accountable to traffic, ROI, event success, and CX metricsRun weekly team meetingsHelp each team member establish quarterly projects to improve the success of their role, location, and/or the businessCross-Functional AuthorityAct as referee with authority between Design Centers and SalesWork with Sales and Marketing to adjust lead qualification and handoff processes as needed to eliminate frictionEscalate and resolve issues with tact, professionalism, and dataOperations & StandardsEnsure CRM compliance and clean documentation across all locationsMaintain consistent brand standards, CX, cleanliness, and showroom readinessManage Design Center setup for new locationsCalculate and report ROI by Design CenterEnsure proper coverage at all locations so that time off does not affect operating hoursMarketing & GrowthWork closely with Marketing and Stone Design Consultants to strategize and execute promotion of Design Centers to architects, designers, builders, and end usersDevelop and execute showroom events and partnershipsSupport territory teams with selection experiences and prospecting strategyQualifications And Education RequirementsProven leadership in Customer Experience focused and/or showroom environmentsStrong CRM discipline and comfort with metrics and accountabilityHigh emotional intelligence and tact in conflict resolutionAbility to lead without commission-based incentivesOutstanding customer service skillsAbility to multi-task and manage priorities. Excellent written and verbal communication skillsProfessional presentation and appearanceExcellent organizational skills and attention to detailValid driver's licenseWillingness to travel to all Design Center locationsPreferredCross-functional leadership experience (Marketing + Sales alignment)Bachelor's degreeArchitecture, design, or building materials industry experienceExperience with business to business and business to consumer salesCompetenciesCommunication proficiencyOrganizational skillsTime managementLeadershipPresentation skillsDiversity and inclusionBusiness acumenProject managementSelf-drivenAbility to collaborate with othersWORK CONDITIONSHours will be Full-Time/On-site Approximately 45 hours/week and/or based of the needs of the job and businessEqual Opportunity Employer M/D/F/V Buechel Stone Corp will consider qualified applicants with arrest and conviction records for employment in compliance with the FCOSalary: $70000 - $130000 per yearJob Posted by ApplicantPro