Technical Service Representative - Construction Job

Technical Service Representative I ($87 - $115,000 targeted annual salary with 6% annual bonus target)Reports to the Director of Technical ServicesJob SummaryThis opportunity is with Bostik, part of the Arkema group, who is a worldwide specialist in adhesives serving construction, consumer, and industrial markets. With more than 100 years of expertise, it develops advanced sealing and bonding solutions that adapt intelligently to the evolving demands of daily life.The Technical Service Representative I will provide product training and support to our Technical Service Department across North America. They will work on assigned projects including down-channel training to drive new business, hands-on demonstration training, training content creation, jobsite visits, competitor benchmarking, new product development with field trials. The Technical Service Representative I will assist the Technical Service team with customer complaint resolution testing and validations and assist with customer calls and inquires. This position will have no direct reports at this time. Up to 50% travel within the USA, primarily around NE US.Essential Duties & Responsibilities with % Breakdown:Training and Technical Support – 70%Responsible for technical support for our C&C customers.Down-channel contractor training to drive new business.Respond to customers in need of jobsite visits and training.Responsible for organization and execution of hands-on demonstrations of Bostik productsCollaborate with R&D on testing of field samples and new product development application needs.Benchmarking: hands-on evaluation work of Bostik products versus competitionPreparation of samples for laboratory testing (if needed)Use team-oriented problem solving to help identify and solve product issuesMaintain Bostik Academy (training facility) in New Jersey in a safe and orderly mannerPractice and enforce safe work habits in accordance with OSHA and EPA guidelines and Bostik specific Employee Health and Safety (EHS) expectationsTechnical Writing / Complaint Resolution – 20%Organizes and analyzes data to explain conclusions and outcomes internally.Technical writing – letters and reportsComplaint resolution through Salesforce.com in conjunction with SalesTechnical Phone Support – 10%Technical phone support as neededMinimum Qualifications And Education Required5-10 years in constructionEducation and area of focusMinimum HS diploma and Post HS technical school strongly preferred /Bachelor degree preferredCompetencies -Knowledge Skills & AbilitiesExperience in the flooring/construction fieldStrong writing and computer skillsAccuracy and attention to detailProficient with computer software applications (Microsoft Word, Excel, Powerpoint, etc.)Excellent communication both verbally and in writing in order to effectively communicate project results to collaborative teamExperience In Construction Trades PreferredPhysical Demands/Working ConditionsMust be able to remain in a stationary position up to 50% of the timeMoves equipment weighing up to 57 poundsPositions self to install, demo and test productOur excellent benefits can be viewed at benefits.arkema.com #bostikUSA