Onsite Customer Service Representative - San Jose

One of the largest and fastest-growing Bay Area community management companies is looking for an onsite, customer service/administrative representative to join the firm as we continue to expand our presence in the Bay Area. We are looking for a top-notch individual with an outstanding reputation for their work in the industry. The ideal candidate will have a great attitude towards customer service with at least two years of experience in customer service. Common Interest Management Services (CIMS) is a leader in the Homeowner Association Management Industry. CIMS has been in business for 25 years and is headquartered in San Ramon, with additional offices in San Mateo, Campbell, Stockton, Brentwood, Modesto, and Novato. Over the past 10 years, CIMS has experienced significant growth as a result of its superior technology, people, experience, leadership, and management philosophy. We are excited about the future and about the opportunity to add to our accomplished team of experienced professionals. We are proud of our team and we are looking for individuals who will enjoy working for a company with experienced leadership and a proven track record of success. Most importantly, our company's culture is supportive and professional, and we look for individuals who will fit in by making a positive contribution to the team. GENERAL SUMMARY: This onsite position will provide full-time customer service and administrative support to the General Manager and the Community located in San Jose, CA. The individual will deal with both routine and complex issues daily to support the community. This is a full-time position with benefits. The ideal candidate must be able to multitask, work independently, and possess strong communication skills. Candidate must be professional, confident, and have good problem-solving skills. RESPONSIBILITIES: Support to General Manager Handle walk-in requests, telephone calls and emails resolving them in a professional and courteous manner Works closely with the General Manager to provide administrative support Issues, tracks and follows-up on work orders for community maintenance and repairs Tracking and managing architectural applications submitted by homeowners Performs site inspections and onsite vendor follow up Managing building key/gate remote distributions Researches, compiles and formats information into database and spreadsheets. Prepares reports, bid documentation and other material. Composes and types routine correspondence to residents, service providers and other parties. Types, distributes, and tracks monthly violation letters which are copied, mailed and filed. Responds to inquiries and requests from residents, realtors, mortgage lenders, title companies and owners regarding resale information, insurance matters and miscellaneous requests other than financial matters. Attends monthly board meetings, held in the evenings Other duties as may be assigned from time to time. EDUCATION AND/OR EXPERIENCE DESIRED: The ideal candidate will possess skills and work experience in the following key areas: Excellent verbal and written communication (you may be asked to write a sample at your interview). Bilingual preferred Strong organization and multitasking abilities Experience and proven abilities providing exceptional customer service (at least 1 - 2 years preferred) Outstanding telephone presence, a pleasant and professional demeanor and the ability to work with sometimes difficult, demanding and upset clients Computer proficiency (Microsoft Office including Word, Excel and Outlook) Strong desire to succeed and to contribute in a professional environment, showing the ability to work independently but also as part of a cooperative team Experience with an HOA management company, property management, real estate or escrow services is a bonus, but not required The difference between two qualified candidates will come down to attitude, sincerity, customer service voice, and the potential to move to the next level. BENEFITS: We also offer an attractive benefits package including Medical and Dental insurance for employees and dependents, a 401K plan with employer match, PTO, and vacation pay. Job Type: Full Time Salary: $45K-55K Job Type: Full-time Pay: $45,000.00 - $55,000.00 per year Benefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Parental leave Professional development assistance Vision insurance Shift: 8 hour shift Day shift Education: High school or equivalent (Required) Experience: Customer Service: 2 years (Required) Ability to Relocate: San Jose, CA: Relocate before starting work (Required) Work Location: In person