Inside Sales Manager

Rexel USA is one of the largest distributors of electrical products, data communication, and related supplies in the United States. Rexel USA operates its electrical distribution business in the United States through eight Regions that go to market under various banner and trade names, including Rexel, Rexel Automation, Gexpro, Mayer, and Platt Electric Supply. In addition to an online store, Rexel USA has a distribution network of over 460 warehouse storefront locations throughout the U.S.Job DescriptionWe are looking for a MMOM Inside Sales Manager to join our Rexel team in Houston, TX!Summary:The MMOM (Major Market Operating Model) Inside Sales Manager is responsible for leading and developing the inside sales team serving multiple locations across industrial construction, commercial construction, and OEM accounts for a Major Market. This role ensures all standard quotes and inside sales activities are executed with precision, profitability, and professionalism — aligning with customer RFQs/RFPs, internal pricing standards, and project delivery expectations. The manager will oversee the full standard quotation and order management cycle: from RFP acknowledgment and vendor engagement through quote delivery and customer follow-up. The position emphasizes margin management, process discipline, customer responsiveness, and collaboration with purchasing, project management, and outside sales teams to drive consistent, profitable growth.What You'll Do:Leadership & Team DevelopmentLead and mentor a team of inside sales specialists focused on industrial and commercial construction and OEM customersProvide clear direction, expectations, and coaching to ensure high-quality, on-time, and accurate quotationsEstablish measurable performance goals tied to responsiveness, accuracy, margin performance, and customer satisfactionConduct regular team training on quoting processes, product knowledge, vendor engagement, and customer communication standardsFoster a culture of accountability, proactive communication, and continuous improvementQuotation & Proposal ManagementOversee the complete quoting process from RFP acknowledgment through submission and follow-upEnsure the team promptly acknowledges receipt of RFPs/RFQs, communicates expected response dates, and sets clear customer expectationsAssign and track quote requests, ensuring ISOTIF performance (In-Spec, On-Time, In-Full) on all submittalsGuide sales reps in reviewing RFP/RFQ requirements to confirm product specifications, scope, and compliance with customer documentationValidate that each quotation accurately reflects project scope, delivery schedule, terms, and commercial conditionsEnsure competitive and compliant quote packages are professionally formatted and submitted by deadlineVendor & Internal Resource CoordinationCoordinate with key manufacturers, OEM partners, and purchasing teams to obtain pricing, lead times, and technical documentationLeverage relationships with vendor representatives to secure competitive terms and ensure timely quote turnaroundCollaborate with internal engineering, logistics, and project management to align pricing and delivery with operational capabilityManage bid calendars, quote logs, and tracking systems to maintain visibility across all active quotes and proposalsMargin Analysis & Pricing ControlReview and approve all pricing overrides, discounts, and margin exceptions to ensure alignment with company profitability goalsProvide ongoing margin analysis, quote-to-order conversion metrics, and variance reporting for leadership reviewImplement tools and dashboards for monitoring quote volumes, hit rates, and profitability by customer, product line, and salespersonSupport the development and enforcement of pricing strategy, including escalation review processes for competitive or high-value bidsEducate team members on balancing competitiveness with profitability through informed pricing decisionsProcess Standardization & ComplianceEstablish and enforce consistent quoting and documentation standards to ensure accuracy and compliance with customer and company requirementsMaintain process flow documentation covering RFP acknowledgment and communication, vendor engagement and pricing request protocols, internal resource coordination and lead-time, quote preparation, review, and approval ISOTIF quote submission Follow-up and feedback captureDrive the use of CRM, ERP, and quoting systems (e.g., SAP, Epicor, Salesforce, or BidMan) for all sales activity trackingAudit quotes for completeness, compliance, and accuracy, ensuring professional and consistent customer-facing documentationCustomer Engagement & Follow-UpMaintain strong relationships with key customer contacts, project managers, and procurement personnelEnsure every quote is followed up with customers to confirm receipt, clarify questions, and capture feedback or next stepsSupport Outside Sales in strategic pursuits, bid reviews, and post-bid clarificationsCollaborate with project execution and order management to ensure a smooth transition from quote to order fulfillmentOther duties as assignedJob Duties Disclaimer:The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrate commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Rexel USA.QualificationsWhat You'll Need7+ years of inside sales leadership experience in the industrial distribution, industrial construction, or OEM marketsProven experience managing or leading a quotation or inside sales teamStrong background in industrial electrical products (switchgear, cable, drives, lighting, controls, etc.) and project-based salesFamiliarity with EPC and large contractor bid environments, including project documents, specifications, and bid forms4 Year / Bachelor's Degree - RequiredBusiness, Electrical Engineering, Supply Chain, or related field preferredKnowledge, Skills & AbilitiesProficient in ERP and CRM systems (e.g., SAP, Epicor, JD Edwards, Salesforce)Advanced Excel and data analysis skills for margin analysis and pricing reviewStrong understanding of quoting tools, vendor portals, and e-procurement systemsExcellent written and verbal communication skills with attention to technical accuracyStrategic thinker with the ability to balance customer satisfaction and profitabilityExceptional organizational, time management, and leadership skillsConfident decision-maker with strong problem-solving and negotiation abilitiesDetail-oriented with a focus on precision and accountabilityCustomer-centric mindset with professional communication styleAdditional InformationPhysical Demands:Sit: Must be able to remain in a stationary position - Frequently – 21% to 50%Walk: Must be able to move about inside/outside office or work location - Frequently – 21% to 50%Use hands to finger, handle, or feel: Operates a computer and other office machinery - Frequently – 21% to 50%Talk, hear, taste, smell: Must be able to use senses to effectively communicate with co-workers and clients and detect hazardous conditions - Frequently – 21% to 50%Weight and Force Demands:Up to 10 pounds - Occasionally – up to 20%Working Environment:Travels to offsite locations - Occasionally – up to 20%Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.Our Benefits Include:Medical, Dental, and Vision InsuranceLife InsuranceShort-Term and Long-Term Disability Insurance401K with Employer MatchPaid vacation and sick timePaid company holidays plus flexible personal days per yearTuition ReimbursementHealth & Wellness ProgramsFlexible Spending AccountsHSA AccountsCommuter Transit BenefitsAdditional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance to name a few.Employee Discount ProgramsProfessional Training & Development ProgramsCareer Advancement Opportunities – We like to promote from withinOur goal is to create a workplace where everyone feels respected, valued, and empowered to succeed as we understand that our success and innovation is enhanced by an inclusive and diverse workforce.Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.