Technical Delivery Manager

Job SummaryIn this strategic role within Professional Services, you would define, prioritize, manage, and deliver a portfolio of projects that will reduce implementation timelines while improving quality, efficiency, and profitability for Reltio, our channel partners, and our customers. The role covers all customer-facing, partner-facing, and internal processes within Professional Services.Job Duties and ResponsibilitiesOverall project governance and success, including management of Reltio activities, deliverables, and sign-offsAdherence to The Reltio Way Delivery MethodologyLead teams of architects, consultants, and developers, onshore and offshore, remote and on-site, through the successful delivery of Reltio capabilitiesManage several engagements concurrentlyProactively manage each engagement's financials, scope, schedule, and status on an ongoing basisManagement of customer product issues and enhancement requestsInfrastructure and platform oversight, including escalation of product issuesCoordination with Product Management, Customer Success, Dev Ops, and Engineering if neededDevelop meaningful, trusted relationships with partner resourcesDevelop meaningful, trusted advisor relationships with Customer executivesCommunicate technical and business concepts to non-technical audiencesBe the face of Reltio to each Customer on a day-to-day basisIdentify upsell and cross-sell opportunities at your engagementsDevelop repeatable assets such as methodologies, tools, and templates for the betterment of the practiceOther duties and responsibilities as assigned.Skills You Must HaveBachelor of Science degree in Business, Engineering, or equivalentAt least 5-8 years of enterprise-level experience in project management, leading and delivering moderate to complex solutionsOwnership of at least 2 end-to-end implementations of Enterprise MDM software applications such as Informatica, SAP, Oracle or equivalentTechnology experience or awareness in the following:ERP, accounting systems, provisioning systemsMDM solutionsNoSQL, Graph databases, JSONWeb Services, XML, SOAP, RESTCloud integration tools, including SnapLogic, Mulesoft, or InformaticaObject-Oriented software application design and development - JavaAbility to travel up to 50% (Depends on the situation - some weeks 0%, some weeks 80%)Deep program/project management skills, including Agile ScrumManaging multiple customer projects simultaneously with onshore/offshore teamsExcellent problem-solving, critical thinking, analytical, and development skillsMaster Data Management business use cases, capabilities delivered, value created, and opportunities uncoveredAdvanced analytics business use cases, capabilities delivered, value created, and opportunities uncoveredMachine learning, artificial intelligence business use cases, capabilities delivered, value created, and opportunities uncoveredSoftware as a Service / Cloud deliverySkills That Are Nice to HaveFinancial Force PSA knowledge a plusPMP Certification a plusMBA a plusCompensationOverall Market Range: $114,000 — $211,000 USDEqual Opportunity Employer StatementReltio is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Reltio is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. #J-18808-Ljbffr