Software Project Manager

Overview As a Project Manager in our Cloud Services team, you drive complex SaaS deployment programs across cross-functional groups. You will steer on-time delivery, manage risk, and ensure a smooth hand-off to Support and Success teams. You’ll serve as the main liaison for customers, partners, and internal stakeholders while navigating a matrixed organization. This is a chance to shape critical deployments for public safety solutions and help deliver safer communities at scale. You will collaborate with product and provisioning teams to refine processes and improve delivery outcomes. Compensation / BenefitsIncentive bonus plansMedical, Dental, Vision benefits401K with Company Match10 Paid HolidaysGenerous Paid Time OffEmployee Stock Purchase Plan ResponsibilitiesOwn and maintain the project plan using automated PM toolsDevelop and track launch plans, milestones, resources, and dependencies across teamsIdentify risks, craft contingency plans, and manage escalationsLead implementation and hand-off to Support/Success teamsServe as primary liaison for customers, partners, and internal staffProvide regular status updates to customers and stakeholdersFacilitate meetings to drive decisions and ensure milestonesNegotiate with stakeholders to maintain project momentumAnalyze program data and risks to propose data-driven solutionsCollaborate with provisioning and product teams to improve tools and processes Key requirements5+ years of Project Management experience with SaaS solutionsBachelor's Degree; Master's preferredExperience navigating agile projects in a matrixed organizationExcellent communication and presentation skillsExperience with cloud-based document management systemsPMP, PMP-ACP, or equivalent agile certifications desirableMonday.com, Salesforce, or Zendesk experience a plusTravel under 10%Legal authorization to work in the U.S.communicationstakeholder managementnegotiationSaaS project managementagile methodologiesrisk management