Radio Frequency Branch Operations Manager

Job DescriptionThe Branch Manager acts as the representative to customers for the assigned service area and manages a service support team of Radio Frequency (RF) Technicians, an office administrator, and other support staff. The manager ensures service center operations are efficient, that appropriate response times and timelines are met, and that the quality of work and customer service meets the highest standards for both demand services and contract services provided. The manager monitors workflow processes and implements changes to maximize efficiency, while instilling a culture of continuous improvement and customer-first service.This is a role that requires the manager to work proactively without direct supervision.Location: Tampa, FLSalary Range: $90-$100k + BONUSThis position offers a competitive salary, annual bonus opportunity, and an attractive benefits plan including company-paid health insurance, a 401(k) with employer match, company-paid life insurance, paid holidays, and Paid Time Off (PTO). This role also provides an auto allowance.Main Areas of ResponsibilityResponsible for maintaining and expanding customer base and relationshipsResponsible for continuous improvement, efficiency, and effectiveness of the service centerOversee technical training of the teamProvide leadership, management, and development of team membersMonitor and achieve service center P&L targetsImplement service center policies within the regionResponsible for all assigned physical property, inventory, and assetsLead service center budget construction and meet/exceed fiscal goalsKnowledge, Skills, & Other RequirementsUnderstanding of customer expectations and requirementsFulfills commitments to customersProactive problem solvingAbility to work under pressureSelf-motivated and target drivenStrong understanding of technical concepts (Radio Frequency (RF) Communications, LMR, and Telecommunications)Experience with computer databasesStrong computer skills, including creation of reports and complex spreadsheets; proficiency in Microsoft Office Suite with a strong focus on Excel and WordExcellent motivational and communication skillsStrategic and forward-thinking mindsetExperience with resource planning and budgetingAbility to travel for training and other activitiesMaintain accurate records related to time worked, attendance, workers’ compensation, disciplinary actions, and terminationsEducation and/or ExperienceHigh School Diploma requiredAssociate or bachelor’s degree preferredRF communications experience requiredTechnical understanding of RF/LMR communication systems3–5 years of experience in an emergency response field (Fire Department, Law Enforcement, or Military leadership preferred)3–5 years of progressive management experience requiredProven ability to work under pressure and achieve assigned goalsExperience in resource planning and budgetingCustomer-focused mindsetProficient in presenting to small groups of customersCandidates must pass a pre-employment background check and drug screen and must have a valid U.S. driver’s license with an acceptable driving record.No suspensions within the past five years.