Account Manager

Job Summary: The Account Manager plays a vital role in maintaining a safe and secure environment for our clients by managing the security services and related operations for an assigned group. This includes client service and problem resolution, service enhancement and expansion, new business development, and ensuring operational effectiveness. The Account Manager will prepare post orders, handle staffing and scheduling, supervise and train team members, and provide lead direction to Security Team. This role requires a strong understanding of security operations and excellent management skills to ensure the highest level of client satisfaction and security performance.Company Overview: Securitas is a global company offering advanced and sustainable security solutions. We operate in 47 countries with 355,000 employees and over 150,000 clients worldwide. Our mission is to make the world a safer place by upholding our values of Integrity, Vigilance, and Helpfulness.Required Knowledge, Skills, And AbilitiesCooperate with Property Managers, Team Members & Company Management CorporationKeep neat and accurate recordsThoroughly learn the phone and camera systemsCommunicate effectively both orally and in writingFollow oral and written instructionsHandle emergency situations with poise and sensitivityDeal with stress and pressureListen to problems and refer to appropriate team membersHave a clear, pleasing voice and an effective manner of speakingBe tactful, courteous, and trustworthyBe detail-orientedBasic knowledge of office terminology, procedures, and equipmentWillingness to perform various other duties as assigned1 year security experience, supervisor/management experienceDispatching experience preferredResponsibilitiesAssist visitors and serve as public relations representativesProtect visitors and personnel on the premisesProvide and manage face masks and safety glasses for employees and visitorsServe as a deterrent to criminal acts, including vandalismProtect proprietary and classified information and report potential hazardsWatch for suspicious activity on propertyControl the entrance and departure of employees, visitors, and vehiclesMonitor surveillance camerasEnsure visitor passes and logbooks are correctly maintainedCheck in deliveries and communicate with relevant departmentsManage temporary and employee badges, including sanitizing and reusingSchedule and manage confined spaces and high-risk work teamsAssist with drug screens, parcel passes, road closures, and camera permitsAnswer and transfer phone callsLog and maintain records of daily logs, shift notes, and alarmsRespond to emergencies, including alarms and shelter-in-place systemsProvide visitors with rules, regulations, and mapsMaintain and update SOP forms and other required documentationManage security services and related operations for assigned accountsEnsure client service and problem resolutionEnhance and expand services, develop new business, and maintain operational effectivenessPrepare post orders, staff, schedule, supervise, and train team membersWhy Join UsApply quickly and efficiently onlineWeekly payCompetitive benefitsFlexible schedulesWith over 80 years of experience, Securitas is the partner of choice for companies and an employer of choice for candidates worldwide.#CASJEOE/M/F/Vet/DisabilitiesAbout UsSecuritas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we're looking for you to join the Securitas team.About The TeamOur Company Mission:Securitas' mission is to protect homes, workplaces, and communities by providing the security services they need to protect their assets, safeguard their people, and maintain their ability to generate profits.Our ValuesSecuritas' core values - Integrity, Vigilance and Helpfulness - are the foundation for our employees to build trust with customers, colleagues, and the surrounding community.IntegritySecuritas employees are honest and trusted by customers to safeguard their premises and valuables. We don't compromise on integrity and create an open forum for our employees and customers to voice opinions, report improprieties, and share information.VigilanceSeeing, hearing, and evaluating. A Securitas employee is always attentive and often notices things that others don't. Their vigilance is necessary in order to be aware of potential risks or incidents that may take place on our customers' premises.HelpfulnessAs part of an on-going effort to ensure safety, Securitas employees are always ready to help if an incident occurs that requires intervention regardless of whether or not it is directly related to their job.