Implementation Consultant

We're hiring a Implementation Consultant to help scale our platform and deliver value to customers from day one You'll play a key role in the pre-sales process supporting AEs and demos, the onboarding and implementation process, and driving continuous customer value. This is an opportunity to join a a high-impact, customer-obsessed solutions team tackling procurement challenges head-on and play a critical role in our customer's success Build deep, lasting relationships with our existing and future customers Advise and support the implementation of Levelpath to our customers Help plan, build, optimize, and scale our processes, assets, and systems (Zendesk & Salesforce) for serving enterprise accounts Develop best practice guides and product documentation to share with customers Identify champions and build relationships with key business stakeholders within accounts Drive new solution offerings to our customers by working directly with the sales team Bring new products to market by collaborating closely with the product & engineering team Represent the voice of your customers in product asks Drive and support customer health via adoption metrics Collaborate with customers to determine their success metrics and translate their feedback into actionable product feedback for our development team Benefits 100% Medical, dental, and vision insurance Competitive compensation & equity package Commuter benefits 401k plan Flexible PTO & Paid Parental Leave Office amenities & team events Qualifications B2B SaaS experience in a fast-paced environment Adaptability and ability to flourish in a fast-paced environment Availability for some travel – when the time comes to visit your customers! 6+ years of professional experience, including at least 4 years in a direct customer-facing role (customer success, implementation, or solutions consulting) Strong written and verbal communication skills Empathy, patience, and a sense of urgency when supporting customers Ability to communicate with stakeholders across product and engineering Demonstrated experience problem-solving with attention to detail Stellar organizational skills and experience improving processes Effective collaboration and self-starter mindset BA or BS Comfort in managing multiple workstreams #J-18808-Ljbffr