Customer Care Agent

Key Lime Air Customer Care AgentWe are a growing regional airline based at Denver International Airport with over 27 years of history in the aviation industry as a Part 121 and Part 135 air carrier. Our operations include cargo, private/VIP large cabin charters, and scheduled passenger service under our Denver Air Connection brand.We operate a fleet of more than 30 aircraft, including Fairchild Metros, Dornier 328 Jets, Embraer E-145LRs, and an Embraer Brasilia. Our growth plans include the continued addition of E-145LRs to our fleet.Location: 12150 E Briarwood Ave Ste 205. Centennial, COStarting Salary: $25.00 per hour Schedule: 10am-8pm Sun-WedBenefits:Employer paid health, vision, dental, and life insurance for the employeeMatching 401k up to 4%Accruing PTO days, a maximum of 18 days per yearFlight benefits through ZED programKey ResponsibilitiesAnswer inbound calls and provide accurate information on flight schedules, fares, baggage policies, and travel requirements.Process reservations, ticket changes, cancellations, and special service requests using Videcome and other systems.Securely handle payment transactions and issue official receipts upon request.Communicate delays, cancellations, and schedule changes promptly and professionally.Resolve passenger concerns with empathy; escalate when appropriate.Maintain accurate customer records in accordance with company standards.Support group booking requests and collaborate with internal teams as needed.Basic QualificationsHigh school diploma or equivalent; college coursework in travel, hospitality, or business preferred.Previous call center or customer service experience (airline/travel industry preferred).Strong verbal and written communication skills with a professional tone.Proficiency with computers and ability to learn airline reservation systems (Videcome a plus). You will be working in Teams and SharePoint frequently, and familiarity with these two programs is required for work-from-home consideration.Ability to handle a fast-paced environment and multiple tasks simultaneouslyStrong problem-solving skills and attention to detail.Flexibility to work shifts, weekends, and holidays.Must be a U.S. citizen or authorized to work in the U.S.