CRM Platform Owner

We are seeking a dedicated Principal CRM Platform Application Owner based in Kansas City, Missouri, to lead the strategic development and management of our CRM platform.In this role, you will oversee the end-to-end lifecycle of CRM applications, ensuring alignment with business goals and delivering exceptional customer experiences.Key responsibilities includeLeading the design, implementation, and optimization of CRM solutions to enhance customer engagement and retention.Collaborating with cross-functional teams to gather requirements, define project scope, and prioritize features.Managing vendor relationships and ensuring platform stability, security, and compliance.Monitoring system performance, analyzing data, and driving continuous improvements.Providing strategic guidance and technical expertise to stakeholders and team members.Ensuring adherence to best practices in data governance, privacy, and security.Ideal candidates possess strong leadership, communication, and problem-solving skills, with a solid understanding of CRM systems and related technologies.Benefits include competitive salary, comprehensive health plans, retirement options, professional development opportunities, and a collaborative work environment.