Analyst/Developer (Application Ops Support)
Diversified Services Network, Inc. (DSN) is seeking a full-time Analyst/Developer (Application Ops Tier 2 Support) to join our team in Chicago, IL OR Peoria, IL! We offer full benefits, PTO, 401k, and more! If you're looking to grow your technical career within an extremely reputable, stable Fortune 500 company - let's talk!JOB RESPONSIBILITIES:Triage & Resolve support tickets as per the defined Service Level agreementWorks on critical application/technical problem identification and resolution, including responding to off-shift and weekend support calls.Tickets Resolution - Proactively identifying and managing issue resolutions / documenting and provide follow-up on the resolution process with requestorInvolve in Application Availability & performance monitoringDevelop scripts and automation tools to better detect and correct application issuesDevelop monitoring and alerting capabilities to proactively detect application issuesEDUCATION & EXPERIENCE REQUIRED:Bachelors Degree AND 2+ Years of experienceREQUIRED SKILLS:2+ years of application support experience for cloud based applications.Experience Working with the AEM ( Adobe Experience Manager) / Java Script / Angular/Spring boot Frameworks on triaging issuesExperience working with Azure App services & API's and SQL Server DBExpertise with high availability architectureExperience in Monitoring Tools (Ex: Thousand Eyes, App Insights, Grafana etc.,)Working knowledge on deploying autoscaling features (no hands‐on support required)DESIRED SKILLS:Background in data management or data operations / Familiarity with ADO pipeline frameworkExperience as SRE (Site Reliability Engineering) for improving the application Availability / PerformanceExperience with Python / related scripting language for automation needsSOFT SKILLS REQUIRED:Good communicationDetail OrientedTeam PlayerBENEFITS:401(k)Dental insuranceVision InsuranceDisability insuranceEmployee assistance programHealth insuranceHealth savings accountLife insurancePaid time offPaid HolidaysPlease follow the link to our website for a list of job openings in Engineering, IT, Project Management, and more! https://www.dsnworldwide.com#J-18808-Ljbffr