User Support & Junior Systems Administrator
User Support & Junior Systems AdministratorThis role is available at ICE Consulting - Managed IT & Cybersecurity for Life Sciences. We are seeking a User Support & Junior Systems Administrator to join our dynamic team. The position requires ensuring that our clients' IT environments run smoothly and efficiently, providing technical support and administration.Base Pay Range$70,000.00/yr – $100,000.00/yrAbout ICE ConsultingICE Consulting is a leading Managed IT Services Provider committed to delivering exceptional IT solutions to small and medium-sized enterprises. Since our inception in 1997, we have focused on providing a comprehensive range of managed IT and security services to enhance our clients' operational efficiency and security.Position OverviewWe are seeking a User Support & Junior Systems Administrator to join our dynamic team. This role is critical for providing top-notch technical support and administration for our diverse client base.Key ResponsibilitiesProvide technical support to users, addressing and resolving hardware and software issuesAssist in the maintenance and administration of servers and networksDocument and track support requests using ticketing systemsConduct training sessions for users on IT best practices and system usageManage and maintain asset inventory of hardware and softwareSupport the implementation of security protocols and monitoring systemsQualifications4+ years of hands-on experience in user support and systems administrationBachelor's degree in Computer Science, Information Technology, or a related fieldProficiency in Windows and Apple operating systemsWorking knowledge of server systems, particularly Windows Server 2008/2012Experience with cloud services such as Office 365 and Google WorkspaceFamiliarity with MDM solutions and security protocolsExcellent troubleshooting skills and ability to work under pressureStrong communication skills and a customer service-oriented mindsetAbility to adapt to rapidly changing technology and business needsBenefits401(k) with company matchCompany-Paid HolidaysHealth Care Plan (Medical, Dental & Vision)Retirement Plan (401k, IRA)Paid Time Off (Vacation, Sick & Public Holidays)Family Leave (Maternity, Paternity)Training & DevelopmentWork From HomeFree Food & SnacksWellness ResourcesICE is proud to be an equal-opportunity employer, focused on recruiting and retaining top talent at every level. All new employees must undergo our standard background check and drug screen test for pre-employment purposes.Seniority LevelAssociateEmployment TypeFull-timeJob FunctionOther (IT Services and IT Consulting)J-18808-Ljbffr