Communications Teletype Technician

Salary : $47,258.00 - $68,524.00 AnnuallyLocation : Pinellas County, FLJob Type: Full TimeJob Number: 202600023Bureau: Support Services BureauCost Center: 2300 - Communications DivisionOpening Date: 05/08/2026Nature of WorkPinellas County Sheriff's Office is seeking to fill a vacancy of Communications Teletype Technician.This position is essential, and is staffed 24 hours/day, 7 days/week. This position is scheduled to work 12-hour shifts (either days or nights) on a rotating schedule that repeats itself every two weeks. There is also one Delta shift that works 1000-1830 (Sat/Sun off). This position is subject to a biannual seniority-based bidding process. You must be able to accommodate all shifts.The starting pay for this position is $22.72/hour.The background investigation process may take up to 6 weeks depending upon the complexity of the applicant's background and position for which they've applied.Under the general direction of the Supervisor; serves as a main point of contact for critical law enforcement data and public safety information for the Sheriff's Office. This position monitors and administers the primary FCIC/NCIC/NLETS network terminals for the Pinellas County Sheriff's Office (PCSO). The technician supports deputies, dispatchers, and the Communications Center Supervisors through timely accurate exchange of law enforcement and public safety information within our agency, as well as with other agencies. Members must be knowledgeable and meticulous in data entry to ensure law enforcement agencies have the most accurate and timely information available. Must also be professional, courteous, and congenial in interpersonal interactions. Work is reviewed through observation and results obtained.Shift work required.SUPERVISES OTHERS: NoAnswers the main administrative telephone line for the Pinellas County Sheriff's Office and answers questions and/or directs calls to correct divisions, offices, and call centers;Directs incoming calls for service screened to be emergency calls and obtains information before consulting with a 911 call taker in an expedient and courteous mannerKeeps a log for international operator assisted callsAssists citizens and LEO inquiries by researching offense/incident reports in SONET, ACISS and provides case information numbers and a means of contacting detectives and deputiesMaintains records, files, reports and other written and statistical data pertinent to the assignmentOperates and monitors the Pinellas County Sheriff's Office telecommunications system, including FCIC/NCIC teletype terminals for requests for information, requests for law enforcement resources or dispatch, and notification messages for the Sheriff's Office for serviceUtilizes agency databases: eAgent, ACISS, DAVID, CJNET, ELVIS, and other online accessible sites; also must be able to obtain/maintain certification/tests for these databasesProvides information to law enforcement personnel on warrants, driver's license data, vehicle registration, concealed weapons permits, article queries, criminal histories, and verification of identities, etc. by querying various law enforcement databasesTranscribes entry information by telephone "live" from deputies in the eAgent system/ and or supplemental formsCollects information from various sources such as eAgent, OneNote, ACISS, DAVID and ELVIS for entry, modification, queries, responses and cancellations in FCIC/NCIC/NLETS database for articles, adults, juveniles, vehicles, license tags, guns, boats, criminal histories, and other appropriate items that are listed in FCIC/NCIC telecommunications networkEstablishes and maintains effective working relationships with other agency members for entering/modifying/clearing information pertaining to vehicles.Responds to and requests hit confirmations for stolen vehicles, stolen boats, stolen tags, lost or stolen guns, articles, and missing or wanted persons via teletype within the timeframe set forth by FDLE in FCIC/NCIC/NLETS telecommunications networkProofreads, reviews, and verifies source materials to determine accuracy and completeness of information; follows up to correct or complete data (i.e. second party verification of entries)Drafts outbound teletype requests from Sheriff's Office Deputies/Detectives, Contract City Officers/Detectives, and offices to other agencies nationwide and InterpolProvides follow up for sent teletype requests to ensure a response is received in a timely manner and disseminates information appropriatelyRegular and reliable attendance is required as an essential function of the positionThis position is considered essential and, in the event of an emergency or natural disaster, will be required to report to workParticipates in Sheriff's Office recruitment and community relations activities as directedThis list is not intended to be all-inclusive and you may not be responsible for every item listed. The employer reserves the right to assign additional functions and responsibilities as necessaryQualificationsHigh School graduation or equivalent diploma from an institution accredited by an accrediting body recognized by the U.S. Department of Education (DOE) or licensed as a degree granting institution by the Commission for Independent EducationPossess a current FCIC/NCIC Limited and Full Access Certification in the State of FloridaOr must be able to successfully complete classroom instruction and pass the FCIC/NCIC Certification Examination within 6 months of hire and every two years thereafterTesting RequiredMust possess a valid Florida driver's licenseKnowledge, Skills, and AbilitiesKnowledge of business English, spelling, and arithmeticKnowledge of 10-Codes and signalsKnowledge of the geography of the CountyKnowledge of Pinellas County Sheriff's Office organization and division functionsComputer skills to enter and retrieve information from applicable computer systems, ensuring accuracy in entering data and retrieving information in a timely mannerAbility to operate standard office equipment such as computer terminal, copy machine, fax, and calculatorsAbility to maintain accurate records, logs, and filesOrganizational skills to be able to record and maintain document entries, events, lists, and logs pertinent to essential job functions (i.e. other law enforcement contact information, mnemonics, ORI's, etc.)Possess the ability and knowledge of the agency to properly screen calls to determine the best way to help callers or choose the best plan of action, i.e. send to dispatch, speak to a desk deputy or transfer callers to the appropriate department or outside entityAbility to elicit critical information from sick, injured, and/or highly emotional individuals, who may be in a stressful or life-threatening situationAbility to accurately and rapidly carry out requests for information from deputies, dispatchers, supervisors, and other agenciesAbility to perform essential functions with frequent interruption and/or distractionAbility to prioritize assignmentsAbility to take action when answers to a problem are not readily apparentAccurate typing skillsTime management skills to organize and prioritize inquiries, tasks, and special assignmentsInterpersonal skills to demonstrate a congenial, respectful, and productive behavior and attitude towards others in a working relationship and under difficult situationsAbility to think and speak clearly in emergency and nonemergency situationsAbility to perform all functions of the job classification without posing a direct threat to the health or safety of other individuals in the workplacePhysical AbilitiesThe physical abilities listed below are estimates of time spent during a typical work day to perform essential functions and responsibilities. Members in this position may be required to:Sit up to 12 hours per dayStand up to 1 hour per dayWalk up to 1 hours per dayOccasionally lift up to 10 lbs.Occasionally bend, squat, reach, kneel and twistWe offer a complete benefits package to full and part-time employees.To view the PCSO Benefits Guide 01 I understand this position is considered essential and, in the event of an emergency or natural disaster, will be required to report to work. YesNo02 Describe your comfort level of navigating multiple screens and templates at one time? Very UncomfortableSlightly UncomfortableUncomfortableSlightly ComfortableComfortableVery Comfortable03 To remain in compliance with the Americans with Disabilities Act of 1990, the Pinellas County Sheriff's Office must determine if it is necessary and/or possible to provide reasonable accommodations to all potential employees. Ensure you have read and thoroughly understand the job description and requirements of the position for which you are applying. Can you perform the essential functions of this job with or without a reasonable accommodation?I am capable of performing the duties of the job as described.I am capable of performing the duties of this job with reasonable accommodation.I am not capable of performing the duties of this job.04 This position is scheduled to work 12 hour shifts (either days or nights) on a rotating schedule that repeats itself every two weeks. This position is subject to a biannual seniority-based bidding process.I understand and am available to work this schedule.YesNo05 Within the last twelve (12) months, have you illegally possessed or used any illegal drug?This includes marijuana, cocaine, heroin, ecstasy, LSD, THC, or any other derivatives. YesNo06 Do you have a High School diploma or equivalent diploma from an institution accredited by an accrediting body recognized by the U.S. Department of Education (DOE) or licensed as a degree granting institution by the Commission for Independent Education? YesNo07 Are you a citizen of the United States or Foreign National with valid resident status and employment authorization? YesNo08 Have you been convicted of a felony within the last 3 years, regardless of whetherthe sentence was suspended, adjudication withheld, you pled nocontest, or the conviction was sealed or expunged? YesNo09 You must be 18 years of age to qualify for this position. Do you meet this requirement? YesNoRequired Question