Quality Assurance Specialist

Who We Are:Fide Freight provides essential freight services organizing shipments across the United States. We pride ourselves in going Above & Beyond in service.This position is an essential operational role within the Fide Freight team. The Quality Assurance Specialist supports the company by managing freight claims, maintaining operational quality standards, and assisting with carrier strategy and internal coordination.This role helps ensure our shipments, carrier relationships, and internal processes run smoothly and accurately. The Quality Assurance Specialist will work closely with leadership, operations, and sales teams to resolve issues, maintain operational discipline, and strengthen service delivery across the organization.The ideal candidate is a highly organized logistics professional with strong attention to detail, a deep understanding of freight operations, and the ability to follow through on complex operational issues from start to finish.Why Fide?We are proudly family-owned and operatedWe heavily protect our culture and our peopleWe don’t supply jobs, we supply careersWhy You Should ApplyYou want to play an important role in keeping operations running smoothlyYou enjoy solving operational problems and improving systemsYou want to support a team and strengthen company performanceYou want a career and not a jobYou want an opportunity that comes with growthMinimum Requirements2+ years of professional experience in freight brokerage, logistics operations, or transportation managementORBachelor’s degree preferably in Business, Supply Chain Management, Logistics, or a related fieldKey ResponsibilitiesClaims & Quality AssuranceManage and follow up on freight claims, ensuring documentation, communication, and resolution timelines are maintainedCoordinate with carriers, insurance providers, and customers to investigate and resolve claims efficientlyVerify VIN numbers, equipment information, and insurance coverage related to claims to ensure accurate documentation and liability validationReview and confirm carrier insurance policies and coverage details when claims ariseMaintain organized claim records and provide updates on claim status to leadership and stakeholdersConduct operational quality audits to ensure internal processes are being followed including tracking updates, documentation standards, and quote capture proceduresIdentify recurring operational issues and recommend improvements that reduce risk and strengthen service qualityCarrier Strategy & ExecutionEvaluate carrier performance and assist with carrier sourcing strategiesBuild and maintain carrier scorecards to monitor reliability and service performanceSupport fallback routing strategies and identify backup carrier options for key lanesAssist with vetting carriers for new lanes or customer opportunitiesOperational Support & Process CoordinationProvide operational support across internal teams by helping coordinate shipment execution, resolving operational gaps, and ensuring information flows clearly between departmentsReview and maintain critical operational data within internal systems to ensure shipment details, pricing information, and execution records remain accurate and reliableKey CompetenciesLogistics Operations Knowledge: Understanding of freight brokerage operations and shipment lifecycle managementClaims Management: Ability to manage freight claims processes including documentation and follow-upAttention to Detail: Strong focus on accuracy when reviewing operational data and documentationCommunication Skills: Clear written and verbal communication when working with carriers, customers, and internal teamsProblem Solving: Ability to investigate issues and help implement solutions that improve operational performanceOrganization & Follow-Through: Strong ability to track tasks and ensure responsibilities are completedPay: $50,000-$60,000Job Type: Full-timeBenefits:401(k) matchingDental insuranceFlexible scheduleHealth insurancePaid time offProfessional development assistanceReferral programVision insurance