Associate Program Manager
*SUMMARY OF FUNCTIONS:*
The Associate Program Manager is responsible for overall customer service and satisfaction, including delivery, quality, flexibility, communication, and responsiveness for assigned smaller and/or less complex accounts.
*MAJOR DUTIES AND RESPONSIBILITIES:*
- Managing and developing project plans for assigned programs.
- Coordinate activities of cross-functional teams to ensure completion of the project on time.
- Review status with the customer and the management team.
- Develop an understanding of customer requirements and Contract/MSA terms.
- Maintain good customer relationships and effective communication.
- Participate in meetings with internal and external teams.
- Track and resolve issues in a timely manner and escalate as required.
- Assist with timely implementation of ECOs and closure of customer-related A/R issues.
- Serve as the liaison between the company and assigned customers to ensure customer needs are met.
- Develop an understanding of requirements for launching new programs or orders.
- Manage assigned customer accounts, order management and delivery, and assist with resolution of business issues including A/R, E&O material issues, PPV, credit and RMA’s.
- Develop knowledge of Kamet offerings and direct customers appropriately toward additional or alternative Kamet products or services.
Support program-related initiatives and other duties as assigned.
*ORGANIZATIONAL RELATIONSHIPS: *All Departments
*EXPERIENCE AND/OR EDUCATIONAL REQUIREMENTS:*
- Associate’s degree in Business or a related field preferred; BA/BS degree in Business is a plus.
- 0-1 years of experience in Customer Relations or a related field.
- Good working knowledge of computers and Microsoft Office.
- Quick Learner with the ability to multitask, prioritize work, and meet deadlines.
- Excellent verbal and written communication skills.
- Ability to work effectively in a fast-paced environment.
*SPECIAL PHYSICAL REQUIREMENTS: *N/A
Pay: $65,000.00 - $80,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Experience:
- Customer service: 1 year (Required)
- Customer relationship management: 1 year (Required)
Shift availability:
- Day Shift (Required)
Ability to Commute:
- Tempe, AZ 85281 (Required)
Work Location: In person