Tax Office Team Leader

Join Our Team at H&R Block!At H&R Block, we're dedicated to the belief that people helping people can make a difference. Our purpose is to empower our clients, associates, and communities to thrive confidently. We prioritize a high-performing culture where everyone feels valued and included.We're on an exciting journey of transformation with our long-term strategy, Block Next, aimed at driving innovation, enhancing client experiences, and achieving sustainable growth. This roadmap is designed to elevate our practices and leadership in the industry.If you're a curious, creative individual who thrives on challenges and wishes to make a positive impact in your community, we'd love to hear from you!A Day in the Life...As a Team Leader, you will inspire individuals to make well-informed decisions in their lives, careers, and finances, while building lasting client relationships.Your role as Team Leader will involve providing guidance to a customer-focused team and driving the success of our seasonal tax operations in a single H&R Block tax office.Your key responsibilities include:Partnering with the District General Manager to implement growth plans through local partnerships and community involvement.Assisting in the recruitment and selection of tax office associates.Being the point of contact for escalated client service issues.Ensuring seamless client scheduling and conflict resolution.Leading daily operations to guarantee completion of all associates' responsibilities with an emphasis on quality and deadlines.Creating a positive team environment by coaching associates to meet service standards while recognizing their achievements.Conducting daily team meetings and conveying important updates to your associates.Preparing work schedules and overseeing timekeeping and overtime management.Preparing tax returns when necessary.Conducting performance reviews and collaborating with the Associate Relations Center to address any performance issues.What You Bring to the Team:Experience in customer service or a leadership role with supervisory responsibilities.2+ years of experience as a Tax Professional is a plus.Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course is required if preparing tax returns.Continuous education compliance and ability to meet IRS and state requirements.Proficiency in computer applications, particularly MS Office.Ability to work independently and with minimal supervision.A passion for customer service and the resilience to face challenges.Flexibility to adapt to varying work schedules and assignments based on business needs.High school diploma or equivalent required.Why Choose H&R Block?We invest in our associates by offering a comprehensive array of benefits to support their health, well-being, and financial wellness:Employee Assistance Program with Health Advocate support.Well-being initiative, BetterYou, to cultivate healthy habits.Support for neurodiversity and caregivers.Discounts on various everyday services and items.Additional benefits including Medical Coverage, 401k Plan, and Employee Stock Purchase Plan may be available.Our Commitment to You:At H&R Block, we are devoted to fostering a Connected Culture built on trust, care, and teamwork. We create an environment where everyone feels safe to be their authentic self every day. You'll work alongside dedicated colleagues who support each other's growth.H&R Block is proud to be an equal opportunity employer and we celebrate our diverse workforce. We welcome applicants from all backgrounds regardless of gender, race, ethnicity, age, disability, religion, sexual orientation, gender identity, or veteran status.If you're ready to make a meaningful impact, H&R Block is the place for you!