Network Ops & Performance Analyst

Job Description Network Operations & Performance AnalystPosition OverviewThe Network Operations & Performance Analyst plays a key role in supporting the efficiency and effectiveness of Business-As-Usual (BAU) operations. This position is responsible for monitoring team productivity, analyzing workflow performance, processing service orders, and maintaining data accuracy within billing and operational systems. The ideal candidate possesses strong analytical, organizational, and communication skills, with a focus on process improvement and operational excellence.Key ResponsibilitiesMonitor BAU team productivity, workflow performance, and service-level adherence.Collect, analyze, and report on key performance metrics to support data-driven decision-making.Process service orders accurately and in a timely manner, ensuring compliance with internal procedures.Input and validate data in billing and operational systems to maintain accuracy and consistency.Collaborate with internal teams to identify and implement process improvements that enhance operational efficiency.Assist in the preparation of regular performance and productivity reports for management review.Support the development of documentation, standard operating procedures (SOPs), and process maps.Liaise with cross-functional teams (e.g., Finance, IT, Service Delivery) to ensure smooth workflow and issue resolution.Participate in audits and reviews to ensure compliance with operational and billing standards.Contribute to continuous improvement initiatives within the operations department.Skills and Qualifications requiredHigh School DiplomaBachelor's degree in business administration, Operations Management, Information Systems, or a related field (or equivalent experience) preferred.Proven experience in an operational analysis, data management, or business support role.Strong analytical skills with the ability to interpret data and identify trends or issues.Proficiency in Microsoft Excel and experience with reporting or dashboarding tools (e.g., Power BI, Tableau).Experience working with billing or service order management systems.Excellent attention to detail and data accuracy.2–5 years of professional experience in one or more of the following areas:Operational analysis or business supportData analytics and reportingService delivery or customer operationsBilling and financial data managementWorkforce planning or performance monitoringProcess improvement initiativesStrong communication and collaboration skills, with the ability to work effectively across teams.Ability to manage multiple priorities in a fast-paced environment.Knowledge of process improvement methodologies (e.g., Lean, Six Sigma) is an asset.Key AttributesAnalytical and results-oriented mindset.Proactive approach to identifying and solving operational issues.Commitment to quality, accuracy, and process integrity.Collaborative team player with strong interpersonal skills.Adaptable and flexible in response to changing business needs.Employment TypeEmployment Type: Full-timePhysical RequirementsProlonged periods of sitting at a desk and working on a computer.Manual dexterity to operate a keyboard, mouse, and other office equipment.Visual acuity to read and interpret data on screens and printed reports.Occasional lifting of office materials or equipment (typically under 25 lbs).Ability to move between departments or meeting rooms as needed.May require extended screen time during reporting cycles or audits.