Field Services Engineer

Gator Bio is a pre-IPO biotech company located in Palo Alto, CA. We are creating innovative technologies to solve difficult problems facing today’s healthcare industries. We develop, manufacture and market instruments, biosensors, reagents, and consumables for in-vitro diagnostics and biotherapeutic development. Our mission is to simplify and accelerate biological analysis for biotherapeutic research and development.We are hiring a Field Service Engineer to report to the Global Field Service Engineer Lead. The Field Service Engineer will be responsible for providing post-sales support to our East Coast customers. Gator Bio is looking for a Field Service Engineer to join our team remotely from the Boston area.Responsibilities:Provide high-level customer support and new field service engineer training worldwide.Perform installation, QC assays, maintenance, troubleshooting, and repair for analytical instruments which include motion control, optical, electronic hardware and software.Maintain in-house instruments to ensure optimal performance (R&D, applications, demo stock, etc.).Perform and document IQ/OQ/PQ.Manage customer relationship.Report DFS recommendations for products in development.Document service tasks using SFDC.Log all customer visits and feedback information to the appropriate departments.Qualifications:Minimum of BS in chemistry, biochemistry, engineering, or related field.Minimal 3 years of hands-on experience of instrumentation.Basic wet lab experience including assay setup and pipetting.Proficient in Microsoft Office Suite and Salesforce.Knowledge of IQ/OQ/PQ a plus.Spectroscopy instrumentation a plus (UV/VIS / Fluorescence / IR /FTIR / Raman).Excellent interpersonal and verbal communications skills.Highly organized and able to work independently.Travel up to 50%.RequirementsAbility to lift, push, pull, carry, and/or move 50+ lbs.This role will require long periods of standing, walking, and sitting.The employee will be required to use hands for instrument installation and repair, computer work, phone calls, and pipetting.Must pass a health screening.