Compliance Reporting Specialist

Job Description On-SiteM-FPOSITION OVERVIEW:The Compliance Reporting Specialist will be part of a centralized reporting function who is responsible for a wide range of duties related to maintaining accurate and time-sensitive records and reports to jurisdictional agencies, Probation Officers and clients in states where LifeSafer, Monitech and Guardian Ignition Interlock Devices are used.ROLE AND RESPONSIBILITIES (include but not limited to):Perform daily reporting dutiesDaily report requestsLockout reportsRemoval authorizationsAlcohol violationsCompliance certifications/extensionsCompliance reportingClean up client data (driver's license, vin numbers, date of birth)Call clients to verify court requirements, validate and update client profiles due to the call center not capturing data correctly, explain reports to clientsTake client calls for records requests, violation disputes, provide assistance with understanding the program, removal requests, suspensions and revocations based on state regulations.Update standard operating proceduresAdjust appointments for clientsWork with the auto shops and internal support for data recoveryWorks with IT on electronic state reporting issuesRespond to inquiries from PO's byProviding and explaining reportsSetting up system accounts which provide access to their client's recordsReset passwords for PO's The experience expected from applicants, as well as additional skills and qualifications needed for this job are listed below.PREFERRED EXPERIENCE AND BACKGROUND:Bachelor's degree preferred (pursuing or achieved)High School Diploma or equivalent required1-2 years of experience in a technical role involving analyzing data for trending and reportingPrevious Customer Service background preferredPrevious experience with Compliance is a plusCriminal Justice background preferredStrong Customer Service and Technical Services backgroundExceptional organizational, analytical and problem-solving skillsStrong attention to detail with a high accuracy levelAbility to multi-taskStrong written and verbal communication skillsPossess strong interpersonal and customer interaction skillsWorks well in a team environmentProficiency with Microsoft Office (Email, Excel, Word, PowerPoint)Bilingual Spanish a plusBasic understanding of:EquipmentSystems NavigationStandard Operating Procedures (SOP)PHYSICAL REQUIREMENTS (With or without reasonable accommodation)Sitting/Standing: Frequently 75-100%Fine Motor Movements: Frequently 75-100%**All job descriptions are subject to change. xmcpwfuExperience:Reporting: 1 year (Preferred)Organizational skills: 1 year (Preferred)Customer service: 1 year (Preferred)Analytics & problem solving: 1 year (Preferred)Compliance management: 1 year (Preferred)All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.