Account Manager

Memphis, United States | Posted on 02/25/2026Location: Onsite – Memphis, TN (Also open to Germantown or Arlington, TN)Employment Type: Full-TimePosition OverviewA growing freight and logistics organization is expanding its Memphis market presence and actively onboarding new business. The team is seeking a strong Account Manager who can protect, manage, and grow existing accounts through operational discipline and relationship management.This is not a hunting role. The focus is ownership, execution, and client retention. The right candidate understands how freight actually moves and knows how to prevent service failures before they impact the customer.Key ResponsibilitiesManage and grow established customer accountsOversee day-to-day service execution across FTL and multimodal freightCoordinate closely with operations to ensure on-time, accurate deliveryProactively identify and resolve service issues before escalationMaintain consistent communication with customers regarding shipment updates and performance metricsIdentify upsell and account expansion opportunities within existing relationshipsMaintain strong internal alignment between sales and operations teamsMonitor KPIs and ensure service consistency across assigned accountsRequirements2+ years of Account Management experience within freight brokerage or 3PLStrong operational understanding of freight movement and executionExperience managing multimodal freight environmentsClient-focused mindset with a long-term relationship approachStrong communication and problem-solving skillsComfortable working onsite in the Memphis areaJ-18808-Ljbffr