Client Services Professional (Investments) *Local Candidates Only*
*This posting is open to local candidates only*
Summary
Be the first and last line of defense related to clients' welfare while assisting Investment Advisors in providing the highest level of service during all stages of the relationship
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Provide service to clients in a professional and timely manner in response to regular and varied account-related inquiries; work in tandem with custodians and investment management partners and their service teams to do so
Utilize deep level of knowledge to resolve service-related matters for client accounts
Open, close and maintain investment accounts
Process account transfers, cash, and asset movements for qualified and non-qualified accounts, facilitate trades, alternative investment purchases,
capital calls, transfers, and distributions
Identify issues requiring instant elevation to the Operations Manager, Investment Advisor, or Chief Compliance Officer
Maintain the integrity of best practice procedures and compliant paperless record keeping
Assist Sr. Client Service Professionals with training and mentorship
Assist with overall team workload, projects, firm initiatives, and various other duties as assigned
Competencies
Basic understanding of MS Office
Ability to take numerous inputs from client and colleagues and organize them into actionable steps
Takes initiative to address client needs
Basic understanding of regulatory environment and fiduciary standard
Strong analytical skills
Strong interpersonal and relationship building skills
Supervisory Responsibilities
Not applicable
Physical Demands
Walking (10%), Standing (10%), Sitting (70%), Lifting (10%)
Required education and experience
High School Diploma or G.E.D.
3 years of experience in financial industry (i.e. insurance, securities, corporate finance, banking)
Preferred education and experience
Advance knowledge of MS Office
Experience working with custodial platforms / systems
Experience trading client accounts, both one-off and block trading
Strong interpersonal skills
Exceptional level of accuracy and attention to detail
Strong organizational and time management skills