Account Administrator, Personal Lines
Why Choose Haas & Wilkerson?At Haas & Wilkerson Insurance, we believe insurance is about more than policies—it’s about protecting what matters most. As a family-owned agency since 1939, we’ve built a reputation for delivering trusted insurance solutions while creating a workplace where people feel supported, valued, and empowered to grow.And we’re proud that others have noticed:Named a 2025 Best Places to Work by the Kansas City Business JournalListed on the 2025 Top 100 Independent P/C Agencies by Insurance JournalRecognized as a 2025 Best Practices Agency by the Big IListed among the Top 200 Fast Growing Companies by the Kansas City Business JournalBecause we’re family-owned, we understand what matters most: family. Supporting our team members and their families is at the forefront of our culture. Yes, we offer competitive pay and excellent benefits—but we also believe in creating a workplace that’s encouraging, fun and empowering.Here’s a snapshot of what our team members enjoy:Affordable health insurance with three plan optionsGenerous 401(k) match of 6% of your compensationPaid maternity and paternity leaveHybrid work arrangement after trainingExcellent PTO program (up to 5 weeks off annually based on tenure)Competitive pay with annual salary increasesTen paid holidays each yearCasual dress attire every dayBonuses for milestone anniversaries, holidays, and referralsFlexible schedules to support your familyOpportunities to give back through community campaigns and volunteer eventsFinancial support for professional certifications and continuing educationA leadership team that is truly engaged and invested in your growthPosition SummaryAre you detail-oriented, organized, and passionate about delivering exceptional service? Haas & Wilkerson Insurance is seeking an Account Administrator to join our Personal Lines team. This is an excellent opportunity for an administrative professional who enjoys supporting others, building strong client relationships, and contributing to a fast-paced, team-oriented environment.As an Account Administrator, you’ll provide administrative and service support to our Personal Lines Account Managers and Account Executives while helping ensure a seamless client experience. You’ll assist with policy servicing activities, documentation, renewals, billing inquiries, and day-to-day account administration that helps keep our clients protected and informed. This role is ideal for someone who enjoys staying organized, managing details accurately, and supporting a collaborative team.Primary ResponsibilitiesReview completed policy endorsements for accuracyProcess policy change requests and related documentationPrepare Evidence of Insurance documents and Insurance ID cards as requestedProcess and distribute incoming mail digitally for Personal Lines accountsPrepare and distribute renewal questionnaires to insuredsAttach renewals and compare policies to prior terms to identify differencesDownload inspection reports from carrier websitesMonitor daily carrier activity lists and follow up as neededResearch and resolve billing questionsEscalate issues or concerns to the Account Manager or Account Executive when appropriateProvide prompt, professional, and courteous customer service to internal and external contactsMaintain accurate documentation of all activities within the agency management systemEnsure all work is completed with a high level of accuracy, attention to detail, and data integrityRequirementsHigh School diploma or GED required; some college coursework preferredMinimum of 2 years of experience in an administrative or customer service role within a professional office environmentPrevious insurance agency, carrier, or Personal Lines experience is highly valuedStrong customer service mindset with the ability to manage time-sensitive tasks and deadlinesExceptional attention to detail and organizational skillsExcellent verbal, written, and interpersonal communication skillsProficiency with Microsoft Office programs and strong overall computer literacyExperience using an agency management system is a plusAbout UsHaas & Wilkerson Insurance is a family-owned, independent insurance brokerage based in Kansas City, serving organizations and individuals across North America for more than 85 years. While many know us for our expertise in niche insurance markets—including amusements, fairs, festivals, rodeos, waterparks, and trampoline parks—we also provide comprehensive commercial and personal insurance solutions backed by exceptional service and long-term relationships.We believe growth starts with people. That’s why we focus on creating a workplace where team members are supported, celebrated, and inspired to succeed both professionally and personally.Join us and become part of a company where your work matters, your growth is encouraged, and your contributions are valued.Apply today and discover why Haas & Wilkerson Insurance is more than just a career—it’s a place where your work has purpose.Haas & Wilkerson Insurance is proud to be an equal opportunity employer. We are committed to creating an inclusive workplace and providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, marital status, or any other protected characteristic.