Front Desk Medical Receptionist

Job Description POSITION SUMMARYThe Medical Receptionist is responsible for greeting and checking in patients, verifying demographics, updating insurance information, collecting copayments, and managing check-out procedures. This role also includes scheduling appointments, verifying insurance eligibility and authorizations, answering and routing calls professionally, and maintaining a clean and welcoming reception area. The Medical Receptionist/Medical Assistant supports overall practice operations by performing various clerical tasks and must demonstrate exceptional customer service, strong organizational skills, attention to detail, and effective communication.ESSENTIAL DUTIES AND RESPONSIBILITIESGreet patients and visitors in a professional, friendly, and hospitable mannerCheck patients in and out, verify patient demographics, collect copayments, and update insurance information as neededAnswer, screen, and route incoming telephone calls with professionalism and courtesyRespond to routine inquiries in a courteous and professional manner, forwarding complex or specialized questions to the appropriate personnelSchedule follow-up appointments promptly and accurately, ensuring continuity of patient care and proper documentation in schedule systemAudit scheduled appointments for accuracy and completenessVerify commercial insurance eligibility and benefits accuratelyProcess authorizations for HMO and Medicare office visitsMaintain a clean and organized waiting area, ensuring magazines and water supplies are stockedPerform a variety of other clerical and reception duties, including filing, data entry, scanning, and other administrative tasks to support daily office operationsRequired to travel to Walnut Creek and Castro Valley office locations as neededQUALIFICATIONS REQUIRED (EDUCATION, EXPERIENCE AND SKILLS)High school diploma or general education degree (GED)Experience working in a medical office (e.g., Medical Office Administrative Assistant or Medical Assistant certification) highly desirablePrior HMO and PPO insurance verification experienceExceptional customer service skills with an outgoing and professional demeanorStrong phone etiquette and communication skillsHighly effective interpersonal, verbal, and written communication abilitiesDemonstrated commitment to providing excellent service to all patientsStrong organizational skills with the ability to prioritize and multitask effectivelyAbility to remain patient and composed in a high-volume, fast-paced environmentProven ability to work collaboratively as part of a teamMinimum typing speed of 40 words per minuteValid California Driver License and active auto insurancePREFERREDWorking knowledge of Electronic Medical Record (EMR) systems preferred.Previous Workers' Compensation experience.Bilingual in Spanish.Physical Demands and Work EnvironmentThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform these functions.While performing the duties of this position, the employee is regularly required to communicate clearly and effectively, both verbally and in writing, with patients, staff, and vendors.The employee is frequently required to use hands and fingers to handle, feel, type, and operate computers, telephones, and other standard office and medical administrative equipment.The employee is primarily required to sit for extended periods; occasional standing, walking, and reaching with hands and arms may be necessary.The employee may occasionally be required to stoop, kneel, or bend to retrieve files, supplies, or office equipment.The employee must occasionally lift and/or move up to 20–25 pounds (e.g., files, supply boxes, or office equipment).Specific vision abilities required include close vision, distance vision, color vision, and the ability to adjust focus for computer work and reviewing documents.The noise level in the work environment is generally moderate, consistent with a standard office or clinic setting, and tasks are often performed in close proximity to other staff.Company DescriptionPain & Rehabilitative Consultants Medical Group (PRCMG) is a leading Northern California practice providing comprehensive, evidence-based pain management and rehabilitative care through a multidisciplinary team dedicated to improving function and quality of life.Company DescriptionPain & Rehabilitative Consultants Medical Group (PRCMG) is a leading Northern California practice providing comprehensive, evidence-based pain management and rehabilitative care through a multidisciplinary team dedicated to improving function and quality of life.