Front Office Agent M/F/X

Company DescriptionJoin us at Accor, where life pulses with passion!As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.Hospitality is a work of heart,Join us and become a Heartist®.Job DescriptionWelcome guests warmly and professionally, ensuring a luxury arrival and departure experiencePerform check-in and check-out procedures accurately and efficientlyHandle guest inquiries, requests, and complaints promptly, ensuring high guest satisfactionMaintain up-to-date knowledge of hotel services, facilities, promotions, and local attractionsCoordinate closely with Housekeeping, Concierge, Reservations, and other departments to meet guest needsManage room allocations, upgrades, and special requests in accordance with hotel policiesProcess payments, billing, and cash handling in line with financial proceduresMaintain accurate guest records and profiles in the Property Management System (PMS)Ensure compliance with brand standards, SOPs, and health & safety regulationsUpsell hotel services and amenities where appropriateHandle telephone calls, emails, and internal communication professionallySupport VIP arrivals, repeat guests, and special occasions with personalized serviceQualificationsrevious experience in a similar Front Office role, preferably in a five-star or luxury hotelDegree or diploma in Hospitality Management or related field (preferred)Excellent command of English (written and spoken); Greek is an advantageKnowledge of additional languages (e.g. German, French, Italian, Russian) is a strong assetProficiency in hotel PMS systems (e.g. Opera, Protel or similar)Strong communication and interpersonal skillsHigh level of professionalism, grooming, and attention to detailAbility to multitask and remain calm under pressureTeam-oriented with a proactive and positive attitudeFlexibility to work shifts, weekends, and holidaysAdditional InformationEmployee benefit card offering discounted rates in Accor worldwideLearning programs through our Academies and the opportunity to earn qualifications while you workOpportunity to develop your talent and grow within your property and across the world!Ability to make a difference in the local community through our Corporate Social Responsibility activitiesOur Commitment To Diversity & InclusionWe are an inclusive company and our ambition is to attract, recruit and promote diverse talent.