Call Center Representative

About The OpportunityWe are currently seeking a motivated and professional Call Center Representative to join our on-site team.Role & ResponsibilitiesHandle inbound and outbound customer calls with professionalism and courtesy.Provide accurate information regarding products and services, resolving queries efficiently.Document interactions and update customer records in the company database.Identify and escalate priority issues to the appropriate team members.Maintain a positive attitude and uphold company standards of customer care.Achieve individual and team performance targets on quality and productivity.Skills & Qualifications Must-HaveExcellent verbal communication skillsExperience in a customer service or call center environmentProficiency in data entry and basic computer skillsAbility to multitask and work under pressurePreferredKnowledge of CRM software and call center technologiesFluency in additional languagesSkills: communication skills,communication,active listening,customer service,customer