Support Engineer

Below is the complete job descriptionLevel 3 Support / SRE / Operations Engineer Location: Blue Ash, OH 5 days/week Top 3 Skills: Major Incident Management – Proven experience leading P1/P2 incidents, running war rooms/bridges, and driving incidents end-to-end.RCA & Problem Management – Strong 5-Whys, Fishbone, timeline analysis, and experience driving corrective actions to closure.Production Troubleshooting – Hands-on troubleshooting across applications, cloud/on-prem infrastructure, POS/store systems, logs, and monitoring tools such as Dynatrace.Key ResponsibilitiesLead major incidents, RCA, problem management, and post-incident reviews.Troubleshoot production applications and infrastructure and manage issues to SLA.Monitor systems and resolve application/infrastructure failures.Partner with Engineering, Application, Infrastructure, and Business teams.Support testing, deployments, rollouts, and continuous reliability improvements.Maintain operational procedures, scripts, and documentation.RequirementsStrong production support / SRE / operations experience.Must be comfortable with 24x7 rotating on-call.Must be willing to work onsite in Blue Ash, OH.Approximately 50% travel for store pilots, go-lives, and rollouts.SRE candidates are welcome, but pure DevOps/CI-CD experience without incident-response exposure is not a fit.Development experience is not mandatory.