Commercial Electrical Service Supervisor

Service Supervisor The Service Supervisor is the primary point of contact between the customer and Tri-City service operations. This position is directly responsible for the supervision of all job-related activities. This position may be requested for consultative selling and must be capable of proactively identifying and promoting opportunities for electrical services that will enhance the customer's total facility operation. Responsibilities of this position include, but are not limited to, the following: Negotiation, preparation, and delivery of all proposals and quotations to the customer with assistance from the division estimator. Performs estimating duties for Time and Material and change order costs for routine service proposals. Responsible for the timely and effective project management of all work performed for Tri-City's customers. Coordination of the delivery of Tri-City products and services to customers in a timely fashion and in accordance with company standard operating procedures. Achieving sales and gross margin objectives. Responsible for the effective utilization of field manpower. Responsible for ensuring safety standards are adhered to. Responsible for customer satisfaction, including retention and promptly resolving customer complaints. Review and assist with approving all division billings for in-progress and completed projects. Assist with the evaluation of employee performance. Assist with the progressive discipline of employees. Must be familiar with and adhere to Tri-City's company policies, procedures, and safety standards. Assist in identifying and delivering training for continued growth while improving the quality and effectiveness of the service operations. May be required to perform electrical installation or maintenance work as necessary. Other duties as assigned. This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice. This position directly supervises employees and carries out supervisory responsibilities per the organization's policies, procedures, and applicable laws. Responsibilities include training employees, planning, assigning, and directing work, appraising performance, rewarding and disciplining employees, addressing complaints, and resolving problems. Required education and experience: Proficient in Microsoft Office suite of products (Outlook, Excel, Word, etc.). Minimum of five (5) years of experience in the electrical construction industry, focusing on electrical services operations. Working knowledge of service estimating to include time and material work. Business development abilities, including selling future work opportunities and recommending preventative maintenance. Must be familiar with various electrical field concepts, best practices, electrical codes, and NFPA. Knowledge of basic mathematical operations and calculations to calculate labor, materials, and/or cost estimates for projects and work orders. Must possess a valid Florida driver's license and be in good standing with the company's driving policy. High School Diploma or GED. Preferred education and experience: Bilingual Journeyman electrical license. Personal attributes | skills: Supports our Mission Statement and Core Values. Is honest and has the highest integrity. Sets the example for others and is above reproach. Ability to cope with job pressures in a constantly changing environment. Interpersonal and intrapersonal skills. Self-motivated. Detail-oriented. Positive and professional demeanor. Strong problem-solving and critical thinking skills. Able to handle and manage confidential information. Work environment: General Office Environment: This position operates in a professional office environment, using standard office equipment such as computers, phones, photocopiers, filing cabinets, etc. Environmental Conditions: The work is performed indoors in a climate-controlled setting with minimal exposure to loud noise, temperature variations, or other environmental factors. Physical demands: Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards. Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards. Sitting/Standing: Requires prolonged periods of sitting at a desk, though there may be opportunities for standing and moving around the office as needed. Manual Dexterity: Frequent use of hands to operate computer keyboards, mouse, and other office tools, as well as to handle paperwork. Visual Requirements: The ability to read and interpret data on computer screens and printed documents is essential. Mobility: Occasional lifting of objects weighing up to 25 pounds, such as files, documents, or office supplies, may be requested. Must be able to access all areas of the facility and projects to determine purchasing needs. Communication: Regular communication with colleagues, vendors, and other stakeholders requires the ability to exchange information effectively in both verbal and written form. Schedule and required travel: Requires the ability to report to job sites or offices throughout Florida. May be requested to work overtime, nights, and weekends. EOE/APP/Drug-Free Workplace Equal Employment Opportunity Statement: Tri-City provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.