Workplace Service Coordinator

Job Summary: As the first point of contact for guests, clients, or visitors at Salesforce HQ, the Guest Services team is responsible for providing a welcoming, professional, and efficient experience. This role involves handling check-ins, answering inquiries, directing visitors, and ensuring smooth daily front desk operations. Come help make Salesforce a great place to work! Key Responsibilities: * Greet and check in guests, clients, or visitors warmly and professionally * Answer Guest Services case tickets, emails, Slack messages, and in-person inquiries promptly * Maintain a clean, organized, and welcoming front desk and lobby * Monitor visitors logs, deliveries, issue badges, and enforce security procedures (if applicable) * Coordinate with Building Facility, Security, Events, and other departments as needed * Handle guest feedbacks, complaints, or issues with discretion, care, and professionalism * Adhere to all policies and procedures * Effectively and accurately complete assigned tasks and projects while meeting deadlines and maintaining quality standards Qualifications & Skills: * Education: High School Diploma or equivalent * Experience: 1-2+ year experience in customer service, hospitality, or corporate front desk * Core Skills: Basic computer literacy (MAC/PC), and excellent verbal and written communication skills * Additional requirements: Professional appearance and demeanor, time management, and clear speech Preferred Skills: * Data entry and record keeping * Familiarity with Salesforce platforms such as Quip and Slack + Google suite (Gmail, Sheets, Docs, Slides, etc.) * Multilingual abilities Competencies & Attributes: * Friendly and approachable with strong interpersonal skills * Calm under pressure and able to multitask effectively * Team player with a service-oriented mindset * Discreet and respectful of guest/client confidentiality * Ability to pivot and be flexible in a fast-paced environment Success Metrics: * Guest satisfaction ratings * Service Level Agreement (SLA) response time * Cleanliness and readiness of front desk area * Attendance and timely responses Working Conditions: * Role is business critical, required to be onsite 5-business days per week * May involve sitting or standing for extended periods * Uniform and dress code adherence required * Occasional early arrivals, late departures, and event support may be necessary