Program Manager, Human Data Operations

Role Descriptionmpathic is seeking a Program Manager, Human Data Operations to lead the execution of complex AI safety, evaluation, human data and red teaming for leading AI companies. You will report directly to the Co-Founder/Chief Innovation Officer. This role owns end-to-end delivery across cross-functional project teams and is accountable for project execution, quality, stakeholder communication, and customer outcomes.The ideal candidate has significant experience managing large-scale services operations, including distributed teams of experts, annotators, reviewers, red teamers, contractors, and quality assurance personnel.Comfortable operating in fast-paced startup environments where priorities evolve quickly.Proactive communication, operational rigor, and strong judgment are essential.Act as the connective tissue between Data Services, QA, Engineering, AI/ML, Product, Data Science, and customer-facing teams.Coordinate distributed expert workflows and manage customer expectations.Start as a hands-on individual contributor owning your delivery pod, with room to shape how program management scales as the team grows.Qualifications5+ years of program management, project delivery, operations leadership, or related experience.Demonstrated experience managing large-scale human data, annotation, evaluation, trust & safety, research operations, or expert-driven workflows.Experience leading distributed teams of contractors, reviewers, annotators, experts, or QA personnel.Experience managing customer-facing programs with executive stakeholders.Experience operating in startup or high-growth environments.RequirementsBuild a deep understanding of mpathic's human data, AI safety, red teaming, evaluation, annotation, QA, and reporting workflows.Shadow and take ownership of one or more active client programs.Become proficient in the systems, tools, trackers, reporting mechanisms, and communication workflows used across projects.Establish trusted working relationships with leadership, execution teams, customers, and stakeholders.Identify operational bottlenecks, process gaps, and opportunities for improvement.Own end-to-end delivery planning, staffing, execution, quality management, and reporting for multiple concurrent customer engagements.Coordinate cross-functional project pods consisting of experts, annotators, reviewers, red teamers, QA personnel, researchers, engineers, and data scientists.Build scalable systems that improve project visibility, quality, throughput, or operational efficiency.Partner with executives and functional leaders to forecast capacity and support business growth.Contribute to customer expansion opportunities through exceptional delivery and stakeholder management.Help define how program management scales at mpathic as the platform and team grow.BenefitsTranslate ambiguity into execution.Bring operational rigor and strong judgment.Design or manage annotation workflows, QA processes, or expert-driven data programs.Understand modern AI evaluation, red teaming, and human-in-the-loop concepts.Comfortable with high-stakes, sensitive subject matter such as AI safety.Communicate crisply across project plans, status updates, and escalation paths.Be energized by being the connective tissue across Human Data, QA, Engineering, Product, Research, and Customer Success teams.Have delivered large-scale programs in complex operational environments.