BOX OFFICE MANAGER: HIFI & MOKB PRESENTS (FULL TIME)

Box Office ManagerWe are currently hiring a full time Box Office Manager to oversee ticket sales and customer service aspects of our events. The ideal candidate is detail-oriented, outgoing music-lover with a passion for customer service. This position will oversee daily tickets sales operations for events at our venues as well as our offsite special events. The position requires prior event-related box office experience. The candidate will work out of our Fountain Square headquarters and be responsible for interacting with customers, box office staffing for events, website maintenance and event ticket creation process. This position provides the perfect opportunity to join our growing team of live music lovers and play an active role in some of Indy's biggest concerts. The Box Office manager reports directly to our Senior Talent Buyers and Venue VP.ResponsibilitiesSell tickets and upgrades using our in-house ticketing platformsSchedule and manage all box office staff and VIP upgrade staff for events at HI-FI/HI-FI Annex as well as MOKB Presents at 3rd party rooms/venuesSetup and strike of box office and sales centers for eventsCustomer service our guests which include managing inquires via email, phone and in-personProcess and manage VIP upgrades, seating requests and customers who require ADA accessSettlement and reconciliation of event sales and oversee ticket auditsWork with artist management, agents and tour marketing teams to track event salesManage event listings and updates for company websitesEvent ticket creation process including ticket builds, fan clubs, pre-sales and external sales partnersPrint ticket orders for street team, marketing and donation fulfillmentQualificationsPrior ticketing or event management experienceHigh school diploma or equivalent. College degree preferred.Must be 21 years of age or olderReliable transportationSkills RequiredExceptional customer service and phone etiquette skillsSkilled communicator who excels in working on multiple teamsPositive, outgoing personality who can remain calm and pleasant through challenging situationsA champion problem-solver who's is a strong troubleshooterSelf-starter who can work with minimal supervisionTech-savvy with who is familiar with ticketing software like See Tickets Eventbrite, Ticketmaster, or similar platformHI-FI is an Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, ethnic or national origin, or any other status protected by State and Federal Law.Notice: Company may conduct a background check on any applicant prior to offering an employment opportunity.