Returns Processor

Overview: Unloads and inspects product to confirm it meets the terms and condition of its return authorization. Keys received products in the ERP system correctly and credits to the Customer in a timely manner. Returns product to shelf assignment if a Material Handler is not required to put into the returns inventory. Processes unauthorized returns sent back from a Customer by creating a case and working with Customer Care. Inspects monitors less than 27 inches to confirm no broken screens. Performs wiping process on an opened hard drive when received to remove any customer information before placing into a shelf location. Assists the Returns to Vendor Associates for additional information as needed for product in return location. Performs all other duties or special projects as assigned. Responsibilities: Working under direct supervision of the Returns Lead, selecting from a variety of established procedures to accomplish assigned duties and responsibilities, the Returns Processor accurately receives and processes customer product returns to enable credit back to customers in a timely manner. Responsibilities include unloading delivery trucks and opening and inspecting the product to confirm it meets the terms and condition of its return authorization. Reviews and updates the Sales order; documents the condition of the product. The Returns Processor engages other departments such as Customer Service, Receiving and Purchasing as needed.