Client Relationship Director
About The RoleClient Relationship DirectorLocation: ManchesterYour RoleYou will develop existing large scale customer relationships to deliver complex solutions and maximise client success. You’ll lead key client accounts and relationships either directly and/or through account team(s) to ensure growth and retention whilst maintaining QA’s commitment to service excellence.Your ResponsibilitiesIdentify, liaise and influence a range of stakeholders including c-level contacts within customers to maximise high value, long-term sales opportunities and account yield. Prospect for new revenue streams whilst maintaining and growing existing lines of revenue. Develop and nurture relationships with senior stakeholders in order to drive new business streams within existing clients. Effectively direct client scoping meetings with internal and external stakeholders to understand complex customer requirements and create opportunities Prepare and lead large scale bids, proposals and presentations to meet customer requirements with relevant internal SME’s owning the process end to end. Input, analyse and interpret all relevant sales MI data to prioritise your opportunity pipeline and identify account growth opportunity utilising Microsoft Dynamics Deliver the highest levels of customer service which lead to long-term, commercial relationships at a senior and strategic level Develop a strong knowledge of QA’s competitive offerings to ensure optimum positioning within your defined market space with the ability to lead customer engagement across all OneQA Service lines Responsible for uncovering revenue opportunities across OneQA offering and working closely with the wider senior sales teams to maximise them Account Planning including the Development of long and short term strategic plans for clients Directing all client engagement directly or via a small team.Your ExperienceExperience influencing and presenting to those at CXO level Track record of achieving sales targets through a wide range of products and into Enterprise clients. Experience of B2B sales using a large sales offering Experienced in working effectively to deliver targets through cross functional teams Experience of selling services and solutions Proficient in using IT systems e.g. Client Relationships Management systemsConsultative sales techniques Broad awareness of competitor landscape Demonstrable track record of being able to develop, maintain and grow senior stakeholder relationships to grow new revenue lines and strengthen overall position. Understanding of enterprise customers purchasing processes Understanding of how to effectively coach and mentor team members About UsWhat We OfferSales RewardsBut it’s not all work and no play. At QA, we love to celebrate success and recognise our people. We offer competitive salary and anincredible incentive-based reward program, alongside an uncapped commission structure.Wellbeing & BenefitsYour wellbeing matters to us. That’s why we offer benefits designed to help you recharge and thrive, including:27 days Annual Leave (4 days used for the festive closure) plus Bank HolidaysHoliday Buying schemeMedicash plan, Wellhub, Cycle to Work schemePrivate Medical Insurance at corporate ratesEmployee Assistance ProgrammeEmployee Discounts Benefit Hub3 Development days2 Charity days per yearPension SchemeEarly Friday Finish at 4pm Personal growth Learning and opportunity is at the core of what we do - and that applies to you too! You’ll have the unique opportunity to develop your skills on our QA authored courses in the latest tech (you’ll get 3 training days/year to do this). You can also delve deep into our world-class digital learning content on a variety of tech and business topics. Or perhaps you’d like to enrol on a Degree or Masters programme to enhance your skillset or learn new things. Our people We are an equal opportunity employer, focused on promoting a welcoming and inclusive environment. We embrace diversity, welcome applications from all candidates and aim to support the career growth of everyone. This means no matter what your gender, age, ethnicity, beliefs, or sexual orientation, or if you are disabled or a carer, we welcome you and the different perspectives you bring to our diverse family. We’re proud of the progress we’ve achieved over the last few years to build an inclusive culture and celebrate our diversity.As a Disability Confident Employer, we guarantee that all applicants with a disability who meet the role criteria will progress to the next stage of the process. Please let us know if you require any reasonable adjustments.A Little About QAAt QA, we believe the future belongs to organisations that are able to learn, master and apply new skills at pace and scale. As the largest tech training company in the UK and the fastest growing in the US, we partner with 96% of the FTSE and most of the Fortune 500. We have served over 4,000 customers and 1+ million learners in the last 3 years.Our MissionWe teach the critical AI, technology, digital and Human skills needed to transform and succeed in a changing world.We do this through tailored learning programmes that connect learning across an organisation, create continuity for learners, and feature collaborative, cohort-based modalities to apply skills at pace and at scale. Our unique end-to-end learning solutions draw from deep expertise across Apprenticeships, Instructor-led training, Self-paced Learning and Blended Learning.You can find out more about us at https://www.qa.com/about/careers/