Patient Rep III - Neurosurgery Scheduling

Job ResponsibilitiesEnsures patient safety by identifying the correct patient, identifying special needs, and preparing isolation precautions for patients who have Infectious Disease indicators. Escalate potential safety concerns regarding patient identity and other safety risks. Supports the Revenue Cycle, Health Information Management, and Regulatory by ensuring that the necessary data, information, and forms are obtained and accurately entered into the appropriate system. Talks to management to explain system errors or to recommend changes to the system. Identify and resolve data and insurance coverage errors and trends. Provides assistance and services to patients, families, staff, and external agencies in the accurate completion of patient registration, admission, and scheduling across multiple divisions. Investigates and resolves customer requests, questions, or problems, according to CCHMC policies and procedures. Contacts outside representatives to request information or assistance in resolving problems. Completes and authenticates all documents and questionnaires that ensure compliance with regulatory agencies (JCAHO, CMS, ODH). Escalate compliance concerns and offer resolutions to management. Maintains confidentiality, protects and safeguards patient/family personal medical and financial information at all times during collection, use, and storage. Access only information and records necessary to perform the responsibilities of the position. Provide coaching on HIPAA/Confidentiality concerns, escalating concerns and potential resolutions to management. Schedule and coordinate conferences, meetings, interviews, and appointments. Independently resolve scheduling conflicts anticipating scheduling problems. Coordinate conference calls, teleconferences, and video conferencing. Perform advanced library searches utilizing electronic resources. Work with outside vendors. Set up, operate, and maintain office equipment. Job QualificationsHigh school diploma or equivalent 3+ years of work experience in a related job discipline About UsAt Cincinnati Children's, we come to work with one goal: to make children's health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children's. Cincinnati Children's is: Recognized by U.S. News & World Report as a top 10 best Children's Hospitals in the nation for more than 15 years Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH) Funding Recognized as one of America's Best Large Employers (2025), America's Best Employers for New Grads (2025) One of the nation's America's Most Innovative Companies as noted by Fortune Consistently certified as great place to work A Leading Disability Employer as noted by the National Organization on Disability Magnet designated for the fourth consecutive time by the American Nurses Credentialing Center (ANCC) We Embrace InnovationTogether. We believe in empowering our teams with the tools that help us work smarter and care better. That's why we support the responsible use of artificial intelligence. By encouraging innovation, we're creating space for new ideas, better outcomes, and a stronger futurefor all of us. Comprehensive job description provided upon request. Cincinnati Children's is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability