Transportation Specialist, Dispatch Operations

ACVOperationsBuffalo, NY, USAPosted on May 9, 2026Apply nowWho We Are Looking ForThe Transportation Specialist - Dispatch Operations is responsible for supporting the Transportation department by facilitating and dispatch operations. This role utilizes processes and procedures established by the Transportation department to coordinate transport orders, resolve logistical issues, and contribute to the seamless and effective operations of the ACV Transportation product. The Transportation Specialist - Dispatch Operations partners with carriers, customers, and internal departments and Teammates to navigate dispatch and Dispatch Operations-related assignments. This role performs duties with limited supervision.What You Will DoActively and consistently support all efforts to simplify and enhance the customer experience.Triage customer and carrier inquiries; manage transactions and communications to provide timely resolutions. Refer inquiries or tasks to appropriate Teammate(s).Process transactions to support Transportation operations, dispatching and Dispatch Operations. Transactions may include assigning dispatch jobs, expediting Dispatch Operations surrounding transport orders, or assessing and understanding the needs of customers and carriers to ensure seamless orders; relegate transactions to appropriate Teammate(s).Maintain and manage relationships with carriers, customers, and internal departments and Teammates.Resolve complex issues utilizing processes, procedures, and effective problem solving skills.Ensure accurate and proper entry and maintenance of records in Salesforce, load boards, and other related systems or platforms.Work interdepartmentally to maintain status of dispatching and Dispatch Operations. Connect with sellers, buyers, and carriers to provide continuous communication.Ensure transactions and records are accurate, up-to-date, and compliant. Identify opportunities for customer satisfaction, dispatch, and Dispatch Operations operations efficiency. Leverage systems to continuously support the improvement of dispatch and Dispatch Operations. Monitor KPIs and objectives through varying systems. Collaborate with management and the Dispatch team to identify opportunities and assist in development of effective policies and procedures.Perform additional duties as assigned.What You Will NeedAbility to read, write, speak, and understand English. High School Diploma or GEDMinimum 1-2 years' experience in dispatch, logistics, or transportation industry.Intermediate problem-solving abilityTeamworking skills, including both internally and externallyProven customer service abilityCommunication and organizational skillsSense of urgency and self-motivationFamiliarity with business technology, including Microsoft Office or G Suite, and Salesforce.#Ind123KW Apply nowSee more open positions at ACV