Technology Operations Manager (Full Time, Remote)

Technology Operations Manager (Full Time, Remote)Accelerate Change is a nonprofit digital media lab that works to increase civic engagement with BIPOC and low-income communities through digital media. Our programs include scaling emerging cultural media properties, investing in established cultural media properties, building influencer networks, leading a digital media lab, and driving civic engagement campaigns.About the PositionAccelerate Change is seeking a Technology Operations Manager to oversee the daily technical health, security, and operational efficiency of our remote organization and its network of partners. This role requires a blend of high-level systems administration, project management, and people leadership. Reporting to the Director of Tech, you will ensure our systems are reliable and that our technology choices reflect our core values of equity, anti-racism, and accessibility.Here's what you could expect to do as Technology Operations Manager (key responsibilities):Direct Operational Ownership (The "Manager" Role)Infrastructure & SaaS Management: Directly manage the lifecycle of our tool stack (Google Workspace, Slack, Zoom, Asana) and monitor partner-hosted and DNS environments (Kinsta, Cloudflare, Heroku).User Support & Lifecycle: Oversee the Jira Service Management queue, ensuring that onboarding, offboarding, and daily support are handled with a "partnership" mindset that empowers users of all technical levels.Asset & Data Security: Manage the procurement and tracking of hardware and maintain strict protocols to protect confidential information across our diverse partner network.Technical Project LeadershipProject Management: Lead mid-to-large scale technical projects (e.g., system migrations, security audits, or new partner integrations) from conception to completion.Development & Data Support: Utilize your background in structured programming and database management to troubleshoot JavaScript-based applications and manage data queries/reporting pipelines.Technical Documentation: Compose and edit clear, inclusive policies and procedures that remove technical "gatekeeping" and ensure all partners can navigate our systems.AI Enablement & Responsible AutomationImplement AI Solutions: Identify opportunities to responsibly integrate AI into operational workflows.Drive AI Integration: Build internal AI assistants for documentation search, service desk support, and knowledge management.Scale Operational AI: Support internal teams and partner organizations in experimenting with and developing AI-powered tools, prototypes, and workflows that improve operational efficiency and accessibility.Deploy AI Workflows: Partner with internal teams and incubated partners to explore, prototype, and deploy AI-driven tools that enhance productivity, insight generation, and service delivery.Shared ResponsibilitiesEcosystem Governance: Collaboratively audit our platforms for security vulnerabilities and algorithmic bias to ensure our tech stack remains equitable. Shared responsibility with the Director of Tech.Strategic Research: Partner on the evaluation of new tools, prioritizing vendors who align with our anti-racist values and ethical data practices. Shared responsibility with the Director of Tech.Partner Onboarding: Jointly "interrogate" the needs of new incubated partners to design technical infrastructures that set them up for long-term success. Shared responsibility with the Director of Tech.We'll also look for the Technology Operations Manager to:TBD.