Assistant Boutique Director - Soho

At Richemont Americas, we aspire to reflect the ever-changing world around us. We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated. We believe when inclusion is fully embraced and empowered, creativity and knowledge emerge to deliver excellence, advancing the community that is uniquely Richemont Americas.Assistant Boutique DirectorChloé | SohoReports to: Boutique DirectorRole OverviewA Chloé Assistant Boutique Director is an ambassador of the Maison, in charge of welcoming every guest into the Chloé family. The Assistant Boutique Director supports the Boutique Director in leading the team and supervising boutiques operations to ensure successful business; They act as the boutique leader in the absence of the Boutique Director.A Team LeaderOrganizes energizing team briefings and ensures a consistent high level of motivationMaintains excellent level of product knowledge by all team members and follows up proper implementation of all needed product and commercial trainingsShadows sales on the floor to coach the team and identify further individual training needsSupports recruitment and induction of teamLeads by exemplarity, ensures good team spirit, and translates Chloé attitude of entrepreneurship, togetherness, excellence, creativity, and positive impactIs an active member of the Chloé community, shares best practices, asks questions, and provides supportAn Operations Excellence SupervisorSupervises impeccable boutique environment and teams grooming at any time of the dayProactively liaises with team and management to suggest improvements in operations, processes, or more globally on boutique environmentEnsures implementation of all guidelines related to store and both management and sustainabilitySupervises all stock management related tasksOversees compliance of established Richemont policies and standardsA Client ChampionSupports the team to initiate and develop long-term relationships with clientsMonitors CRM targets for boutique, CRM Supervisor and per stylists and helps the team to reach themSupervises client database with consistent follow up of staff client booksAn Omnichannel Business PromoterLeads by example and supervises sales on the floor to improve business performance and customer serviceEnsures full engagement of the team with omnichannel services and gives feedback to the Boutique Director on individual performanceAssists Boutique Director in analysing sales figures and co-creates monthly/quarterly/yearly action plan to improve business in line with Maison strategyMotivates the team in reaching boutique and individual targets and systematically follows up with each team memberActively participates in commercial activities and proactively proposes new ideas to improve businessIs aware of local trading environment and competitors’ activitiesRichemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.We OfferEmployee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include company sponsored health, dental, drug, and vision programs. The company offers income protection solutions including life insurance, disability benefits, and the RRSP program with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a maternity leave top-up program, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.At Richemont, We Craft the Future!Expected Salary Range: $90,000 - $105,000Salary will be determined based on relevant skills and experience.