Talent Specialist

Talent SpecialistLocation: Northeast Minneapolis, MN, 3 days in officeReports to: Talent ManagerCollaborates with: Operations & Support, Recruiting, Onboarding Team, Account Managers, Market ManagersSchedule: Full-time, 3 days a week in Minneapolis officeRole SummaryThe Talent Specialist is the account manager for Kwikly's professional side. You own activation, usage, and retention of dental professionals in your territory, and your performance is measured in shifts worked, active professional count, and fill rate.This is not a passive relationship role. You are accountable for outcomes.You get newly approved professionals onto their first shift. You drive repeat usage across your portfolio. You re-engage the disengaged before they go cold. And every day, you work to make sure open shifts get filled. Relationships are the tool, shifts worked is the scoreboard.You'll be on the phone, in HubSpot, in the admin portal, and in the data every day. If you're motivated by a clear number you own and want to see your effort reflected directly in a metric that matters to the business, this role is for you.About KwiklyKwikly is the #1 dental staffing company in the United States, transforming how dental professionals and offices connect through technology.Kwikly has been recognized nationally for its exceptional growth and innovation:4x Inc. 5000 HonoreeMinnesota Fast 50 Award Winner. #3 fastest growing company in MinnesotaRanked 13th Fastest-Growing Company in the U.S. by Financial TimesWe are building the future of dental staffing and redefining what excellence looks like in healthcare workforce solutions.Our Core ValuesDriven to Win. We are fueled by an unwavering determination to succeed. Our relentless pursuit of excellence means we consistently strive to surpass expectations and achieve the highest standards. No matter the obstacles, we remain dedicated to become the market leader in our space.Customer Champion. We go the extra mile for our customers. Their success is our success, and we are dedicated to exceeding their expectations through unwavering commitment and exceptional service.Reliable. We are responsible and accountable to each other. Offices can rely on us to follow through, and professionals can count on us to provide the best temping experience possible.What It's Like to Work at KwiklyKwikly is not for everyone. This is a high-performance environment where speed and excellence are non-negotiable.We are looking for the hardest-working and smartest talent who want to elevate themselves both professionally and personally, while surrounding themselves with some of the best entrepreneurs and operators in Minnesota.Our team is competitive, fast-moving, and hungry. We expect individuals to take ownership, push limits, and commit to continuous growth. You will be challenged, supported, and expected to perform at the highest level.At the same time, Kwikly is one of the most collaborative, supportive, and high-energy workplaces you will find. We take pride in having a top-rated culture built on trust, teamwork, and shared wins. Every day brings something new, and we know how to have fun while pushing for excellence.If you thrive on speed, accountability, and excellence, and want to grow alongside exceptional people, you will fit right in.Scope of OwnershipOwns: Professional activation, getting newly approved professionals to their first completed shift.Owns: Shift fulfillment, daily outreach to ensure open shifts, particularly at low-fill offices and for first-shift offices, are covered.Owns: Professional account management, ongoing engagement, re-engagement of lapsed pros, and quarterly check-ins with top professionals.Owns: Fill rate and active professional count in assigned territory.Does not own: Day-to-day incident handling or escalations, that belongs to Operations & Support.Key Performance IndicatorsPrimary KPIsFill Rate, Shifts filled vs. shifts posted. This is the north star.Active Professionals, Number of professionals working shifts in a given period.Activations, Newly approved professionals who complete their first shift.Core ResponsibilitiesShift FulfillmentExecute daily shift outreach via phone, text, and email.Get professionals onto open shifts.Work with market teams to identify low fill rate offices and areas.New Professional ActivationContact every newly approved professional within 24–48 hours of approval.Build a personal relationship from day one, understand their availability, preferences, and goals.Drive urgency to get their first shift booked before momentum fades.Follow up post-first-shift to celebrate, gather feedback, and book shift number two.Unblock approved-but-stuck professionals who haven't completed onboarding steps.Professional Account ManagementManage a portfolio of active, disengaged, and never-worked professionals.Conduct quarterly check-ins with top professionals, retention, satisfaction, and career conversations.Identify low-utilization professionals and work to increase shift frequency.Success in This Role Looks LikeFill rate in your territory is consistently at or above target.Your active professional count grows month over month.Your top professionals feel genuinely taken care of.Who You AreRelationship-driven. You genuinely enjoy talking to people, building trust quickly, and making professionals feel valued.Organized and process-disciplined. You manage a large portfolio without letting things fall through the cracks.Comfortable with volume. You are comfortable with a lot of calls and spending a lot of time on the phone.Data-aware. You know your numbers, you use them to prioritize, and you flag when something looks off.Coachable and competitive. You want to be the best on the team and you're willing to put in the work to get there.Fast and decisive. You operate with urgency and understand that speed and excellence are the standards at Kwikly.Experience and Qualifications1–3 years of experience in account management, inside sales, customer success, recruiting, or a similar high-touch relationship role.Comfortable with high-volume outreach, calls, texts, and emails as a daily workflow.Experience with a CRM (HubSpot preferred) for task management, lifecycle tracking, and communication logging.Strong verbal communication skills, confident on the phone, natural at building rapport quickly.Bonus PointsBackground in dental, staffing, or healthcare.Experience in a marketplace, platform, or two-sided business model.You've temped or worked in a dental office and understand what dental professionals face day to day.Why Join UsHigh-growth company in a massive, underserved market, we're the #1 dental staffing platform in the U.S.Real ownership over a number that matters. Your fill rate is visible, your impact is direct.A modern office in Northeast Minneapolis with a team that actually enjoys showing up.Competitive base with performance-based bonus upside.Full benefits, medical, dental, vision, 401(k), and PTO.Compensation and BenefitsCompensation Range: Based on experience & fit.Benefits: Medical, dental, vision, 401(k), PTO, and performance-based bonus.