Manager of Information Technology

Organization OverviewExcel Academy is a network of 5 schools in Massachusetts and Rhode Island that prepares students in grades 5-12 to succeed in high school and college and engage productively in their communities. The majority of our 1,700 students identify as Latinx or Hispanic and will be the first in their families to graduate from college. Families choose Excel because our students consistently outperform their peers in growth and achievement and are 5x more likely to graduate from college.About our TeamEveryday, our team members choose to be positive, drive their own growth, uplift one another, and hold the highest possible beliefs for what students can achieve.About the RoleThe Manager of Information Technology will provide operational leadership and execution of technology services across the network. They will support the implementation, maintenance, and continuous improvement of technology systems to ensure that schools have reliable, functional, and well-supported technology. The Manager of IT is responsible for day-to-day execution of IT systems and support, while building toward broader ownership of systems and strategy over time.This is a hybrid role based in Massachusetts and Rhode Island.Location & TravelThe Manager of IT is expected to work on-site at schools or network offices at least 2 days per week.Travel between Massachusetts and Rhode Island schools is required; all travel is reimbursed.During peak operational periods (e.g., summer readiness, start of school, major events, testing windows), this role may require up to 5 days per week on-site based on school and network needs.Starting Salary & Start Date$72,000 – $94,000, commensurate with experience. The ideal candidate would start as soon as possible.Your ImpactTechnology Operations & Service DeliveryOwn end-to-end IT operations across the network, including intake, triage, routing, and resolution of all technology requests.Design and maintain clear workflows between network and school-based teams to ensure efficient and accurate service delivery.Monitor system performance (e.g., uptime, resolution time, ticket volume) and proactively address issues.Serve as a point of escalation for issues impacting school operations and coordinate timely resolution.Vendor Coordination & System ImplementationCoordinate with technology vendors and managed service providers to ensure effective service delivery.Monitor responsiveness and elevate issues to maintain a high bar for support.Support implementation of vendor-led projects and network technology initiatives.School-Based Technology SupportSupport Deans of Operations in managing school-based technology systems and vendors.Provide tools, resources, and troubleshooting to ensure schools can effectively manage technology.Ensure fidelity of school-based systems, including device management and inventory systems.Serve as a key point of contact for school-based technology needs.Staff & Student Technology SystemsSupport lifecycle systems for staff and student devices, including onboarding, distribution, and inventory.Coordinate key processes such as summer staff onboarding/offboarding and student device readiness.Help ensure access, devices, and systems are set up accurately and on time.Systems Improvement & Project OwnershipMaintain clear, accessible documentation and support consistent systems across schools.Identify opportunities to improve processes, reduce inefficiencies, and strengthen execution.Lead and support projects aligned to network priorities, building toward increased ownership over time.Qualifications3–5+ years of experience in technology, operations, or systems support, preferably in a school or similarly complex organization.Experience supporting or managing systems and projects, with strong attention to detail and follow-through.Ability to coordinate with vendors or external partners to ensure timely and effective service delivery.Strong organizational and project management skills, with the ability to manage multiple priorities and meet deadlines.Comfort working with technology systems and data, and willingness to learn new tools and platforms.Familiarity with data privacy and security best practices (e.g., FERPA, COPPA).Strong communication skills, with the ability to support both technical and non-technical stakeholders.Demonstrated ability to build relationships and work collaboratively across teams.An unwavering commitment to and belief in the mission of Excel Academy Charter Schools, including Excel's values and educational model.Mission AlignmentYou share a commitment to and belief in all students and the mission of Excel Academy Charter Schools, including Excel's values and educational model.You are committed to addressing racial and economic inequity in education.You work effectively in a team environment and have a willingness and desire to support others in doing their best work.You are open to change, are willing to problem-solve, and seek feedback for your own professional growth and improvement.Preference will be given to applicants who share points of intersection with our students, such as speaking Spanish, Portuguese, Arabic, or a language commonly spoken by our students and families at an advanced level, being first generation college graduates, or having grown up low-income.J-18808-Ljbffr