Delivery Assurance Manager

We're looking to grow our Delivery Assurance Team at NLS! You're a driven leader who thrives on making projects succeed, and you're always looking for ways to push the boundaries of innovation. As the Manager of Delivery Assurance at Next Level Solutions, you’ll be the key to aligning our teams with best practices and strategic goals. You're a natural communicator, able to inspire and guide teams through complex challenges while implementing creative solutions. If you're ready to take ownership, drive continuous improvement, and influence the future of project delivery, this role is tailor-made for you. Step into a position where your leadership will shape success and growth!*We know you care about benefits and perks, so feel free to scroll down to that section, and then scroll back up to learn more about this role.Next Level Solutions is a premier technology services provider in the Property & CasualtyInsurance industry. The Delivery Assurance Manager plays a pivotal role within the DeliveryAssurance department at NLS. This team ensures that projects align with our establishedmethodology and best practices, supporting both leadership and department teams. A keyfocus is the governance of the NLS Project Playbook, which outlines our best practices andessential artifacts for successful implementations. Additionally, the team oversees our InternalDelivery Assurance Program (iDAP), designed to hold teams accountable to our standards,identify project risks, and collaborate with leadership to mitigate those risks.This role involves the tactical execution of departmental strategic initiatives, supporting the Sr.Director. The ideal candidate is naturally curious, an exceptional communicator, and driven topromote continuous improvement in project delivery. The Manager will closely collaborate withthe Sr. Director to advance the department's strategic goals, foster a culture of innovation, andcontribute to the company's growth.What You'll Do:Implement and oversee the execution of departmental strategic initiatives, ensuring alignment with best practices for NLS implementationsDrive the education and adoption of the NLS Project Playbook and Internal Delivery Assurance Program (iDap) across the organizationDrive the adoption and tracking of Playbook processes, documentation, KPIs, and success metrics in coordination with the Sr. Director and other ManagersCollaborate with cross-functional teams to develop creative solutions to project challenges, ensuring timely and successful deliveryDrive team building and promote team empowerment towards project success, engagement, and meaningful connection to the company's vision, values, and missionLead, inspire, and manage teams; identifying and nurturing department/direct reports on points of strength, while coaching and mentoring on any necessary improvements in organization, time management, stakeholder communications, and other essential elementsAssist in strategic planning, administration, training, and development to enhance Delivery Assurance performanceProactively seek out and implement innovative approaches to problem-solving, leveraging emerging technologies like AIAssist Delivery Assurance Sr. Director with internal department/process improvements through continual evaluation of overall Delivery Assurance Program efficiency, development/proposal of strategies for continuous business improvement, garnering of cross-functional leadership buy-in and collaboration/partnership for solutions implementationProactively drive creative approaches to problem solving and timely delivery supporting business needsFacilitate a 360-degree feedback process to evaluate project resources and contribute to annual reviewsParticipate actively in the recruitment, onboarding, and continuous mentoring of department team membersWhat You'll Bring:Interpersonal Skills:Honesty and Integrity: Demonstrates the highest degree of honesty and integrity in all interactions, fostering trust and respect among team members and stakeholdersLeadership Qualities: Must possess leadership qualities capable of driving change at the organizational level, inspiring strong execution, and promoting excellence across teamsInquisitive Nature: Continuously seeks to understand the “why” behind processes and decisions, driving improvement and innovationExcellent Communication: Demonstrates the ability to convey complex ideas clearly and effectively, even under pressure, and can handle difficult situations with tact and professionalismSelf-Starter: Once given direction, takes initiative and can work independently to achieve objectivesCreative Problem-Solver: Actively seeks out creative solutions to challenges and is not afraid to think outside the boxAttention to Detail: Exhibits a high level of accuracy and thoroughness in all project- related documentation and communicationInterest in AI and Future Technology: Shows a keen interest in leveraging artificial intelligence and other emerging technologies to improve processes and outcomes.Ownership and Pride: Takes responsibility for their work and strives to deliver high- quality results that contribute to the company’s successGrowth-Oriented: Enthusiastically contributes to the growth and success of the company, always looking for ways to improve and expand its capabilitiesAdaptability: Demonstrates the ability to thrive in a dynamic environment and effectively respond to frequently changing demandTechnical Skills:Advanced knowledge of Microsoft Office 365, MSP, JIRA, ADO, or other projectmanagement softwareMust be able to effectively operate a computer, conference audio and video equipment,smart boards, and other collaboration tools Education and Experience:B.S. or B.A. in Business, Computer Information Services, Insurance and RiskManagement, Project Management or a related field requiredCertification in at least two Project Management-related areas (CSM, ACP, PMP, SAFe,etc.) strongly preferred5+ years of experience managing and coaching teams preferred5-10 years in Project Management, including experience in large-scale software projectsSubject matter expert in Agile and Scrum methodology and terminologyProven experience in creating and maintaining project schedules of large complexity inMicrosoft Project or similar formatProven experience in managing and controlling project scope on a large project with direct experience managing the change control processProven ability to lead onsite, multiple day customer facing meetingsAdditional Requirements:This position is full time and primarily works Monday through Friday 8 AM-5 PM CST, the ability to work outside of primary hours is required as neededThis position can be remote, or in one of our office locations in Springfield, MO, Columbia, SC, Tegucigalpa, Honduras or San Juan, Puerto RicoMust be able to sit and operate a computer for extended periods of timeAbility to travel as neededWhy join NLS?Bring your authentic self to the Next Level Solutions team! Go-getter. Learner. Team Oriented. If this sounds like you, consider joining our team! Our culture is what makes us who we are. We work hard, but we have fun doing it! We believe that knowledge should be shared. Shared knowledge fosters our collaborative workplace culture, where our people work together towards achieving company goals. This environment promotes continuous learning and professional development. At NLS, our mission is to “Do Good Work” for our clients, our employees, and our communities. We have experienced incredible growth and will continue this trend by investing in our most important resource: our people. If you are looking to join a fun and friendly company with a great team environment, room for advancement, and the opportunity to make a difference, we’re hiring! The Benefits & Perks: Competitive salary package with an annual bonusComprehensive and inclusive health benefitsFlexible working arrangementsOpportunities for internal advancement and career developmentRelaxed office environment with casual dress codeCompany sponsored activities and team building events PTO & paid company holidays Traditional & Roth 401k with a 5% company matchPhysical and mental wellness programOur Awards: 2021 SBJ Dynamic Dozen #1 Company2022 SBJ Dynamic Dozen #1 Company2023 SBJ Dynamic Dozen #2 Company2021 417 Best Place to Work2022 417 Best Place to Work2023 417 Best Place to Work 2022 Top COO 2023 SBJ 40 Under 40 Honoree2024 SBJ 40 Under 40 Honoree2024 SBJ Man of the Year Honoree2023 Puerto Rico Employer of Choice