Patient Advocate

We are so glad you are interested in joining Sutter Health!OrganizationCPMC-California Pacific Med Center Van NessPosition OverviewProvides financial counseling to patients and their families. Asists with insurance verification and eligibility, assessment of patient financial requirements and insurance policies, and obtaining preauthorization for all services. Ensures that all patient issues regarding insurance claims and cost of care are handled properly. Gains confidence and cooperation from the patient, their family/support group, and other healthcare providers through competent job performance, attentive monitoring and care, and effective communication. Adheres to all local/state/federal regulations, codes, policies and procedures to ensure privacy and safety while delivering optimal patient care. Collections of financial responsibility. Collaborates with ancillary departments.EducationJob Description:Equivalent experience will be accepted instead of the required degree or diploma.HS Diploma or equivalent education/experienceTypical Experience1 year of recent relevant experience.Skills And KnowledgeKnowledge of patient accounting functions, billing, and insurance or other third-party coverage.Knowledge of insurance and medical terminology.Ability to interpret a variety of data and instructions, furnished in written, oral, diagram, or schedule form.Possess written and verbal communication skills to explain sensitive information clearly and professionally to diverse audiences, including non-medical people.Well-developed time management and organizational skills, including the ability to prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines.Prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines.Work independently, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions.Identify, evaluate, and resolve standard problems by selecting appropriate solutions from established options.Ensure the privacy of each patient’s Protected Health Information (PHI).Build collaborative relationships with peers and other staff members to achieve departmental and corporate objectives.Job ShiftDaysSchedulePer Diem/CasualShift Hours8Days Of The WeekMonday - FridayWeekend RequirementsOne Weekend Shift a monthBenefitsNoUnionsNoPosition StatusNon-ExemptWeekly Hours0Employee StatusPer Diem/CasualSutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.Pay Range is $36.39 to $45.48 / hourThe compensation range may vary based on the geographic location where the position is filled. Total compensation considers multiple factors, including, but not limited to a candidate’s experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health’s comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.