Director of Events | Full-Time | Blue Arena

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.OverviewUtilizing independent judgment, the Director of Events is primarily responsible for overseeing all aspects of post-booking stage service delivery methods. Directs, manages, supervises and coordinates the activities and operations of Event Services functions assuring the highest quality service program to assure rebooking of events. Provides highly responsible staff assistance to the General Manager.This role pays an annual salary of $66,000-$76,000 and is bonus eligibleBenefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays)This position will remain open until April 10, 2026.ResponsibilitiesOversee event management activities for all facility eventsDirect, coordinate and oversee the activities of employees engaged in providing event coordination, telecommunications, technical support, audio-visual services, food & beverage, event security, fire regulation compliance, exhibitor services, box office, parking and overall client satisfaction during eventsCoordinate event conversions and work with technical, engineering, and production staff to meet technical specificationsRecruit, interview, select, train, motivate and evaluate Event Managers; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination proceduresExercise direct supervision over Event Managers, Event Coordinators and Event StaffPrepare departmental annual budget; recommend capital improvements; control and monitor departmental expenditures; assist in preparation of estimated revenues for facility budgetCoordinate with promoters, agents, team representatives, and production managers to determine event specifications and deliverablesInspect facilities to ensure they are being maintained properly for eventsDevelop crowd management and event staffing plans and supervise event staff during eventsEnsure accuracy in computing of costs for post-event billing of services and equipment rental chargesReview and approve final billing to facility users prior to settlement or release of invoiceWork closely with the general public by monitoring services provided and addressing complaints in a timely mannerDemonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer serviceConduct planning and operational meetings as required to ensure smooth coordination of event activitiesTrack, record and report labor allocations in all areas of functional responsibility for purposes of forecasting, benchmarking and budgetingManage and participate in the development and implementation of goals, objectives, policies, and priorities of all event related programs and activitiesPrepare and present regular staff reports and other related correspondenceWork with other department directors in a variety of tasksConduct a variety of industry operational studies; recommend modifications to service delivery methods and operational policies and procedures as appropriateInterpret and apply all relevant federal, state and local regulationsServe as Event Manager as neededDrive customer satisfaction initiatives to elevate the arena's reputation as a premier event destinationQualificationsMinimum of 5 to 7 years of increasingly responsible experience in event management in an arena, stadium, convention center or other multi-purpose public assembly facilitySupervisory experience requiredBachelor's degree or better from an accredited college or universityGraduate of IAAM Public Assembly Facility Management School preferredExperience working with AutoCAD software preferredPossession of, or ability to obtain a valid state driver's licenseAbility to prepare, track, control and analyze budgetAbility to work flexible hours including, but not limited to, nights, weekends, evenings, and holidays, with extended hours ranging from a couple of hours up to 20 hoursAbility to work indoors, be exposed to environmental conditions including extreme heat and cold, dust, dirt, extreme noise and potentially hazardous materialsAbility to withstand prolonged walking, standing, bending, pushing, stooping and kneeling without restrictionsAbility to lift 50lbsGeneral knowledge of OSHA standards and regulationsEffectively communicate in English, both verbally and in written formSpecific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus