IT Service Desk Technician

Position Summary The IT Service Desk Technician will provide support to Orange EV employees via the Service and Help Desks and assist the IT Network & Security Administrator with growing technical needs throughout the company. Position Responsibilities Responding to queries on the phone, via email, in person, or through remote access Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software Working with-in established standard operating procedures Training computer users Training other staff on troubleshooting and diagnosing problems Gaining feedback from customers to improve technology solutions Following and developing technical documentation and problem resolutions Running reports and analyzing common complaints and problems Position Qualifications Associate’s degree in computer science or related field or IT industry certifications (such as CompTIA A++, Google IT, Microsoft MCSA/MCSE) and two years’ experience in a technical service role Strong working knowledge of computer systems, hardware, and software Specific skill in Microsoft Windows operating systems, Microsoft Office productivity applications (Word, Excel, Outlook, etc.) and Microsoft Office 365, Autodesk administration Excellent problem-solving and analytical skills Excellent communication and interpersonal skills Excellent customer service and team-working skills Self-starter with good time management skills Able to juggle multiple demands An openness to learning and sharing new technologies Ideal Candidates Will Also Have Apple macOS and iOS experience a plus Orange EV is an Equal Opportunity Employers and seek diversity in candidates for employment. EEO Employer W/M/Vet/Disabled/Sexual Orientation/Gender Identity