Eligibility Specialist

JOB WE'RE HIRING!COME JOIN OUR TEAM TODAY!Benton County is actively seeking applicants for the position of Eligibility Specialist within the Financial Unit of the Human Services Department.For more information about the Benton County Human Services Department and its Financial Unit, please VISIT HERE.The Hiring Wage for This Position Is $23.45 Per Hour.Position SummaryThe Eligibility Specialist Worker is responsible to perform a variety of tasks related to the determination of eligibility of clients for income maintenance and healthcare programs and services. This position must determine eligibility of clients for federal and state public assistance, while providing high-quality customer service. EXAMPLE OF DUTIES Duties and ResponsibilitiesEssential FunctionsA. Provide client services to internal and external customers in-person, by phone, mail, fax or email responding to requests for information, services or referring to appropriate source within Human Services.B. Performs data entry into multiple county and state computer systems and retrieves information from those systems.C. Serve as first point of contact for client services: C.1. Answer, return and resolve client phone calls. C.1.1. The use of an interpreter maybe required. C.2. Utilize and maintain phone call processing system. C.3. Assist as a navigator for clientele outreach and referrals.D. Process and assist with Financial Unit programs: D.1. Schedule interview with applicants, assist with completing applications, verify financial status, and referral to other services. D.2. Conduct client interviews in person or by phone and verify information received. D.3. Establish and maintain eligibility and provide client case management.E. Provide assistance and support as assigned: E.1. Sort, prepare and distribute incoming mail to appropriate person or unit. E.2. Process incoming faxes and mail to electronic imaging system. E.3. Provide support and backup duties throughout the financial Unit as assigned. E.4. Assist clients in completing forms pertaining to Financial Unit. E.5. Prepare application materials. E.6. Complete forms for collections, law offices and/or other title companies for potential estate claims.F. Maintains cases on MAXIS, MMIS, METS, MEC2, and EBT-EDGE systems. F.1. Enter and process client applications including information verifications for all programs.G. Communicate program requirements, maintain caseloads, manage transfers, update systems, DAILS processes, prepare monthly reports and verify new information.H. Provides education, enrollment, and assistance to managed health care enrollees.I. Collaborates with Employment and Training staff on MFIP, DWP, and SNAP cases.J. Collect and analyze complex financial documents.K. Ensure case accuracy for audits, reviews, and quality control.L. Prepares for and attends appeal hearings.M. Responds to Financial Unit client complaints.N. Compute and file overpayments and fraud referrals.O. Approve and issue vendor payments.P. Support program participants in achieving the highest degree of independence and addressing barriers to self-sufficiency.Q. Assist as a navigator for clientele outreach and referrals.R. Communicate with other colleagues regarding policies, trainings, and changes to programs.S. Coordinate client information with other agencies.Additional FunctionsA. Attend trainings as needed.B. Explain and interpret state and federal policies.C. Maintain data privacy per state and federal laws.D. Perform other duties as assigned or apparent. SUPPLEMENTAL INFORMATION Knowledge, Skills and AbilitiesA. Knowledge and skill in clerical and accounting functions, Microsoft Office Suite, and computer database operation.B. Ability to provide optimal customer service skills.C. Ability to interpret a variety of instructions furnished in written or oral forms.D. Ability to communicate effectively, orally and in writing, and have strong positive public relations skills.E. Effective communication with department and clients on basis information and facts.F. Knowledge of federal, state, and local rules and policies governing income maintenance programs.G. Knowledge of interviewing techniques and skill in conducting interviews.H. Knowledge of other sources of financial support, including Social Security, unemployment insurance, veterans’ benefits, worker’s compensation, and disability insurance/pension programs.I. Basic computation and mathematical skills.J. Ability to explain and interpret complex laws, rules, policies, and regulations.K. Ability to maintain frequent public contact, including with hostile or uncooperative individuals.L. Effective communication skills, both oral and written.M. Ability to handle confidential information and follow data practices requirements.N. Ability to work under limited supervision with general autonomy in determining how objectives are achieved.O. Ability to apply procedures, policies and/or precedents requiring analytical ability and inductive thinking in adapting policies, procedures, and methods to fit unusual and complex situations.Physical Demands & Working ConditionsA. Work is performed in an office setting. Headaches, eyestrain, and other related occupational hazards reflect the most common potential for injury.B. Work is light duty and sedentary with ability to lift, carry or push up to 10 pounds.C. This position is exposed to mental effort and stress.D. This position frequently performs work under moderate attention to detail and deadlines.Hours of WorkA. Monday – Friday 8:00 A.M. - 4:30 P.M.Equipment UtilizedA. Office equipment, computer, and phones.This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. The County Board, County Administrator or appropriate Elected Official retains the discretion to add duties or change the duties of this position at any time.Benton County is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodation to qualified individuals and encourages both prospective and current employees to discuss potential accommodation with the employer.