Senior Customer Success Manager - Remote (US)

Senior Customer Success Manager – AI, Data, SaaS/PaaS, Account Growth, NRR/GRR Ownership, Upsell, Enterprise, B2B, Product Collaboration, New York (Remote - US) This is a high-impact Senior Customer Success Manager opportunity to join a leading AI & Data Technology Services business, partnering with enterprise organisations to drive adoption, capability building, and measurable business outcomes. This is not a traditional Customer Success role. This is a commercially driven, growth-focused CSM position , with clear ownership of account expansion, upsell, and retention (NRR/GRR) . The Senior Customer Success Manager is a remote working role, ideally based in New York, US. As a Senior Customer Success Manager, you will own and grow a portfolio of strategic enterprise customers, managing the full lifecycle from onboarding through to renewal and expansion. The Senior Customer Success Manager will engage directly with senior stakeholders including Data, AI, and L&D leaders, positioning the business as a critical enabler of organisational capability and transformation. You will be responsible for driving adoption, demonstrating ROI, and identifying growth opportunities across accounts as Senior Customer Success Manager. You will act as a strategic advisor to customers, as well as working closely with sales, product, and engineering teams to influence roadmap, solve complex challenges, and deliver value at scale. The ideal Senior Customer Success Manager will bring strong commercial acumen, technical credibility in Data/AI environments, and a proven ability to drive measurable outcomes and expansion within enterprise SaaS or platform businesses. Key Skills as Senior Customer Success Manager 3+ years' experience in Customer Success and/or Account Management within SaaS/PaaS, owning NRR/GRR and driving upsell. Strong understanding of AI, data, and analytics, with experience engaging Data, AI, and/or L&D leaders. Proven ability to articulate and sell ROI, linking product usage to measurable business outcomes. Experience navigating enterprise environments, including procurement, legal, and infosec processes. Track record of collaborating with Product and Engineering, influencing solutions and roadmap. Commercially driven, with strong stakeholder management, C-level communication, and ability to think on your feet This is an exceptional opportunity for a Senior Customer Success Manager who thrives in commercial, fast-growth environments , enjoys working at the intersection of AI, data, and enterprise transformation , and wants to play a key role in scaling customer value and revenue growth. Key Skills: AI, Data, SaaS/PaaS, Account Growth, NRR/GRR Ownership, Upsell, Enterprise, B2B, Product Collaboration, New York (Remote - US) PLEASE READ BEFORE APPLYING This role requires a commercially focused Customer Success professional , not a purely support-driven CSM. You must demonstrate experience in account growth, ROI-led engagement, and working within AI/data or technically complex environments . Experience engaging with technical stakeholders and navigating enterprise-level procurement and infosec processes , for example, is essential. You must also be willing to travel occasionally and collaborate on-site as needed. J-18808-Ljbffr